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Find a Location

Budget Truck Rental has 276 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforBudget Truck Rental

    Truck Rentals
    Multi Location Business

    Additional business information

    Additional Info:
    This company states it offers truck rentals and moving supplies for trucks.
    See all additional business information

    At-a-glance

    Customer Reviews

    1.03/5stars

    Average of 151 Customer Reviews

    Customer Complaints

    448 complaints closed in last 3 years

    96 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Budget Truck Rental has 276 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      PO Box 699000, Tulsa, OK 74169-9000
      BBB File Opened:
      12/14/1987
      Years in Business:
      38
      Business Started:
      3/1/1986
      Business Started Locally:
      3/1/1986
      Business Incorporated:
      7/28/2005
      Type of Entity:
      Corporation
      Business Management
      • Mr. Justin Bryce, Manager of Customer Service
      Additional Contact Information

      Fax Numbers

      • (303) 824-3087
        Other Fax

      Email Addresses

      Customer Complaints

      448 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      151 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Nader A

      1 star

      10/21/2024

      I rented an economy car from Budget Rent A Car for just 2.5 days, expecting a reasonable price. However, to my shock, I was charged nearly $600, with most of the charges being completely unclear, excessive, and unjustified. Here are some of the mysterious fees that I dont even recognize or understand:11.11% Concession Recovery Fee: $48.30 C.R.F. Surcharge: $0.50/day, $1.50 Facility Charge: $7.73/day, $23.19 Transportation Fee: $4.55/day, $13.65 Vehicle License Recoup: $0.71/day, $2.13 Energy Recovery Fee: $0.60/day, $1.80 Late Fee: $20.00/day, $20.00 On top of that, optional services were added without my clear consent:Fuel Service: $94.81 Security Fee: $5.00/day, $15.00 Optional Services (Non-Taxable): $85.05 Loss Damage Waiver: ***** Accepted PAE 9.95 Accepted SLI ***** Accepted Extended Roadside **** 8.99/DY 53.94/WK I did not agree to most of these charges, and there was no clear explanation provided at the time of booking. This is absolutely unacceptable for a 2.5-day economy rental. I feel like Budget is taking advantage of its customers with hidden fees and unreasonable charges.I request a full refund for these unjustified charges and will never use Budget Rent A Car again. Renters beware!

      Budget Truck Rental Response

      10/22/2024

      BBB Review #*****
      Budget Case: 68633856 
       
      Dear ******* *********,
       
      Budget values the relationship that we have with our travelers and always strives to do the right thing. We are sorry that the charges displayed on your finalized rental billing differed from what you were expecting.
       
      Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located. At your convenience, please reach out to us directly at *********************************************************************** and provide us the following information below, so we can investigate this matter further.
       
      Reservation Number;
      Rental Agreement Number;
      Renter's Name (as indicated in the reservation or rental agreement);
      Renter's Profile Number;
      Renter's Driver's License Number;
      ********************** Location;
      Exact Date/Year of Rental;
       
      We await your reply and look forward to assisting you in the future. 

      Sincerely,
       
      Avis Budget Group
      Customer Advocacy Response Coordinator

      Local BBB

      BBB Serving Eastern Oklahoma

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