Business ProfileforLeupold & Stevens Inc

On January 23, 2023 I filled out a Leupold Warranty Request on a GX-4 Rangefinder and shipped the item as instructed on the form. My *** tracking number documents that they received the item on 1/27/23. Between 1/27/23 and March 5, 2023 I reached out to Leupold ****************** in writing two or three times, and I never received a response. Today, March 21, 2023 i received my rangefinder back, in the same condition I sent it and was told it was outside of the warrant period. This surprised me because the first thing you see on their website is "Lifetime Warranty." Unfortunately, you have to dig into the fine print to find out rangefinders do now fall under the "Lifetime Warranty."My complaint is that I believe they operate under very deceptive marketing tactics. Also, their "customer service" is non-existent and the fact that I had to find out almost two months after the fact that there was no warranty on the rangefinder is just unacceptable. The LEDs that provide the yardage had clearly failed and that certainly sounds like a defect to me.Additionally, the return letter they send states that they are ".........not able to hold a product more than 35 days........" yet they received it on January 27th and only returned it to me on March 21st, they apparently don't even follow their own guidelines. They also mis-dated (intentionally) the repair order on 2/2/23 when I have the *** tracking number 1Z803V9F0361284808 that clearly shows they received it on 1/27/23 at 10:01 AM.Someone needs to look into their business practices