Business ProfileforPro Heating and Cooling Inc.
At-a-glance
Customer Complaints
1 complaints closed in last 3 years
1 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- 4200 NW Leisy Rd, Hillsboro, OR 97124
- BBB File Opened:
- 3/2/2014
- Years in Business:
- 8
- Business Started:
- 1/12/2016
- Business Incorporated:
- 1/12/2016
- Accredited Since:
- 3/22/2022
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Number of Employees:
- 70
- Hours of Operation
Primary
- M:
- 8:00 AM - 4:30 PM
- T:
- 8:00 AM - 4:30 PM
- W:
- 8:00 AM - 4:30 PM
- Th:
- 8:00 AM - 4:30 PM
- F:
- 8:00 AM - 4:30 PM
- Business Management
- Mr. Martin Perez Garcia, Owner/Member
- Ms. Jennifer Rocha, Owner/Member
- Juan Perez Garcia, Owner/Member
- Isabel Elia Duran Hernandez, Owner/Member
- Contact Information
Principal
- Mr. Martin Perez Garcia, Owner/Member
Customer Contact
- Mr. Martin Perez Garcia, Owner/Member
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
08/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Joe A
1 star02/27/2024
Pro Heating and Cooling Inc. Response
03/04/2024
We appreciate your communication and the opportunity to address your concerns. We extend our sincere apologies for any challenges you faced throughout this process. Your feedback is invaluable, and we are dedicated to resolving your concerns.
In our initial proposal as a Turnkey-Project, we would have undertaken the responsibility of ensuring that the correct equipment and parts were ordered with the expectation that they would seamlessly integrate. This comprehensive approach included assessing additional needs for other trades, such as electricians. Opting for a more economical approach, or, a Limited-Scope project, may have resulted in a loss of visibility and control over certain project aspects.
When customers chose to procure their own equipment, our reliance on the customer ordering compatible equipment increases, in the end, this may introduce challenges in anticipating additional work. Whereas in a turnkey-scope, we would have untaken all the responsibility of making sure that the equipment was compatible or coordinate additional electrical work ahead of time.
Regarding the pricing, we want to assure you that our primary objective was to provide fair and transparent pricing. The final proposal for the Limited-Scope install encompassed labor, parts, the responsible disposal of old equipment, and the commissioning of the equipment. The affirmation of existing dedicated power led us to believe there would be no need for additional electrical work. We understand the frustration caused by the discrepancy between the signed contract and the subsequent work needed.
To discuss this matter further and explore a resolution that meets your satisfaction, we encourage you to reach out to our office. Your satisfaction remains our priority, and we appreciate your understanding as we diligently work to address your concerns promptly.
Thank you for your patience, and we are grateful for the opportunity to rectify this situation.
Sincerely, Pro Heating and Cooling.
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