Business ProfileforCapital Payments Inc

I rendered services from this business that they promised that they could provide. They have not been able to provide them, have continued to charge me fees and have asked for a $6500 fee to cancel their services. - **September 19, 2023:** Discussion with ***** about business needs and capabilities of their system. Requirements outlined: 1. Tokenization of multiple cards into a profile. 2. Editing and updating customer profiles. 3. ****************** digital credit card and FSA/HSA Card payments. 4. ACH charging capability. 5. Easy addition of customers into the system.- **October 11, 2023:** System activation issues. Complaints sent to ***** about branding in patient payment emails and other unaddressed issues. Faced problems with fee structure and processing digital credit payments.- **October 17, 2023:** Addressed customer list importation issues with tech support. Learned that adding multiple cards to a single profile was not a feature of the portal.- **October 24, 2023:** *************************** worked on patient roster issues. Difficulties in adding credit card numbers via CSV.- **November 7, 2023:** Delay in action as ****** was unavailable. Patients not added to the system.- **November 8, 2023:** ****** updated on customers added to the system; ACH setup was pending. ***** reminded of initial feature discussions.- **November 12, 2023:** Portal usage commenced. ACH transactions declined without clear reasons. - **November *****, 2023:** Continued transaction rejections and escalated to tech support.- **December 19, 2023:** Sent ***** a letter about equipment insurance requirements. Issues with unneeded equipment and lack of email communication from *****.- **January 2, 2024:** Notified ***** about terminating the working relationship due to unfulfilled services.- **January 9, 2024:** Follow-up email sent to *****; he claimed unawareness of issues.- **January 10, 2024:** Further follow-up with no response from *****.