Business ProfileforRick's Medical Supply, Inc.

In April of 2022 I started the process to get a new wheelchair. Working with ****** medical supply they 1st told me that my doctor's notes weren't good enough so I had the doctor resend the notes.. My specialist's office got tired of going back-and-forth with ****** worked with ****** and told me that they would no longer send anymore notes that I needed to go see my regular doctor. This had gone on from April to late June so I did exactly that I I got an appointment with my doctor at ************************* and got a new order sent to Grove medical supply but because Grove medical supply knew that I wanted an invacare will chair not a pro basics they sent a note in order to *** medical supply. My doctor had gotten a pre approval from atrio for my wheelchair. As soon as ****** medical supply saw that it was for me they instantly called me and told me that atrio would not cover my wheelchair because I'd had one in the last 5 years. ****** contacted adrio they would have known that there was an approval already and they could have provided me with a chair however however since they wanted to argue with me about my atrial plan covering it I had my doctor recently ordered back to Grove and I called Grove to explain the situation and that I would take a probasic chair even though I think it's an inferior product to invocare. I had my new wheelchair within 24 hours hours. All praises from me go to Grove medical supply In ******** for listening and caring about their client and taking care of my issue is my issue in a very tinly manner

We are writing in response to an inquiry from your company (Review ID: *******. We have investigated this matter, noted several factual errors, and disagree with many of the assertions made. At this time our records show that this issue has been fully resolved. Please note that since this case involves a patient. A full and complete response by Ricks Medical Supply, *** would require the disclosure of Protected Health Information, which we are prohibited from disclosing by the Privacy Rule and other provisions of the **************** Portability and Accountability Act of **** (HIPAA). If we receive an appropriate HIPAA release, we can provide additional information which confirms our position.