Business ProfileforCapitol Chevrolet Cadillac Subaru Inc
At-a-glance
Customer Complaints
12 complaints closed in last 3 years
5 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 2855 Maple Ave NE, Salem, OR 97301-5166
- BBB File Opened:
- 10/1/1985
- Years in Business:
- 97
- Business Started:
- 1/1/1927
- Business Incorporated:
- 4/14/1971
- Accredited Since:
- 11/20/1991
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Capitol Auto West Valley
- Capitol Subaru of Salem
- Hours of Operation
Primary
- M:
- 7:00 AM - 6:00 PM
- T:
- 7:00 AM - 6:00 PM
- W:
- 7:00 AM - 6:00 PM
- Th:
- 7:00 AM - 6:00 PM
- F:
- 7:00 AM - 6:00 PM
- Sa:
- 8:00 AM - 5:00 PM
- Su:
- Closed
- Business Management
- Mr. Brian Schindler
- Ms. Carrie Elizabeth Larsen Casebeer, Director of Marketing
- Mr. R Scott Casebeer, President
- Contact Information
Principal
- Ms. Carrie Elizabeth Larsen Casebeer, Director of Marketing
Customer Contact
- Mr. Brian Schindler
- Mr. Zane Nabil Selbak, CFO
- Additional Contact Information
Fax Numbers
- (503) 365-3704Other Fax
Phone Numbers
- (800) 888-0591Other Phone
- (855) 349-4857Other Phone
- (503) 365-3704
Customer Complaints
12 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
08/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Mariah M.
1 star09/08/2023
Capitol Chevrolet Cadillac Subaru Inc Response
10/16/2023
Once this situation happened we immediately assisted them in getting the vehicle to the correct repair shop and provided a loaner for them at no cost. This is after covering in full the out of pocket cost for the rental that they had been in up until we could get them into a loaner.
We provided them a loaner we had to go out and purchase for our service department so that we could have one available for them. They have had no out of pocket expenses in this matter
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.