Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Servpro Of Douglas County has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforServpro Of Douglas County

    Fire and Water Damage Restoration

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    PO Box 611, Sutherlin, OR 97479-0611
    BBB File Opened:
    8/3/2010
    Years in Business:
    17
    Business Started:
    1/1/2007
    Business Started Locally:
    1/1/2007
    Business Management
    • Tim and Nikolle Clark, Member
    Contact Information

    Principal

    • Tim and Nikolle Clark, Member

    Customer Contact

    • Tim and Nikolle Clark, Member

    Industry Tip

    BBB Tip: Preparing for and recovering from flooding

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kaci T

    1 star

    02/09/2024

    This company should change the motto to, ************** will pay for it" since said it so much and it showed. There's enough things I could write for days, literally, so going to try to hit top points here. They left over 80gal of water to sit in HVAC ducts for over a week, left soaking wet insulation piled in crawlspace under house which smelt great, treated our personal belongings like garbage, even threw some in the garbage for no reason at all. Damaged basically everything they packed also packing it with the wet items not caring, left 6 bags of insulation in bags in my yard(which was all they did after saying it was all removed) cut threw wires,pipes,HVAC, making it unusable and fully needing replaced. Took most of our kitchen cabinets including hardware, counters, tile, and backsplash when most,if not all, werent damaged. Broke a bunch of the ones they left in tact and all took off property without saying anything first and while we were gone and had no clue. Worked 3 days and even damaged the stuff hanging on walls. Found to be missing an unreplaceable item of value and all our important paperwork/info and when mentioned to owner he became very aggressive about it and decided to be spiteful and change his mind on taking the items he came to pick up to get repaired. Changed it so I had to take get it fixed and he'd pay me for it. Replaced 1 minor thing they broke and thats all. ****** told me the items were there and personally packed by him and owner said its not in any photos he has and wasnt there to begin with so I was lying. When I mentioned what I was told he got way defensive and aggressive. All my antiques damaged from them, let our house sit so wet for over a week it all turned to mold, tore up our driveway into a muddy mess, complaint form did nothing either but easily caused atleast 40k in damages alone and caught them in atleast 5 lies for sure. Thats just a start to the nightmare they caused us and don't care a bit. I wont just forget and allow it

    Local BBB

    BBB Great West + Pacific

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.