Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The workers/landscapers are constantly coming to my front door knocking my planters, flower pots, water pot, broom, dust pan, pail, Things that has no connection to their job or area that is work related. This has been a continuance for months,I finally spoke to ****, the Manager and repeatedly spoken to his subordinate, ******. At first ****** told me to speak to my manager, ****. I did. She t,old me to speak to Brightview, Manager, ****. He listened and then told me he would not take action and wasn't going to and earlier ********************* up on me.
Business response
08/30/2022
This complaint has been escalated to the local branch manager and VPGM.Initial Complaint
06/18/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Brightview LLC serves our Community in Charlotte NC. BrightView landscapers damaged my fence multiple times between Aug 2021 and April 2022 and took responsibility. Brighview was unable to get the damaged fence repaired and asked if I can find a vendor and get it repaired they will pay for the repairs. I got the fence repaired on June 9, 2022 and requested BrightView to pay the repair bill of $700. I have been unable to get them to pay for the repair as agreed. I seek your help in getting this matter resolved as quickly as possible.Business response
06/24/2022
The attached email has been sent to the local Branch Manager and **** asking for immediate follow-up with the customer.
Initial Complaint
06/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This company was hired by ******** *** HOA, c/o *****Assoc. Mgmt. Partners, as landscapers for our subdivision. The incident happened in May 2022 when the landscapers cut the grassy strip in front of our home and broke the sprinkler head in the strip. We have asked that the strip not be cut by the landscapers as well as our front yard because they cut the grass too low, Even though we have had this request in place for over two years, we still pay our HOA fees without getting the service. Immediately, after this happened my husband tracked down the landscapers, who was still in the neighborhood and pointed out what happened. Of course, they denied it but I saw them cut the strip. They sent one person out to assess the damage and they left a big whole in the grassy strip area where the sprinkler head needs to be installed. We are still waiting for them to come back out to complete the job. We have made several calls to Brightview as well as our HOA, who has been involved since the incident. We are getting no help from either of these two entities. Our HOA tells us that due to several complaints, Brightview will no longer be servicing our community but on the other hand tells us they will be out to fix the sprinkle head. At this point, I can't believe either of them. I have made several reports through our HOA website and all I get is we are working on the problem. The last time I received a call from ***** at **** was over a week ago stating Brightview would be out by the end of the week to make the repair. We are still waiting.Business response
06/15/2022
The details of this case have been emailed to the account manager and VPGM requesting a call to the customer immediately with the appropriate follow-up.Customer response
07/03/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************Initial Complaint
06/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am a senior, disabled, & living in a ground floor condo BrightView Landscapes mows our grass. At the beginning of mowing season this year BrightView ruined my down spout & tore up my rain block. I have tried to resolve this with BrightView with no resolution. I have called many & they will not come out to look at the damage. Now they will not even return my call.Business response
06/15/2022
Details have been emailed to the branch manager and **** requesting immediate follow up with the customer.Initial Complaint
06/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
BrightView Landscaping has a contract with our Condo HOA for mowing and landscaping services. A BrightView lawn trimmer associate severed the low voltage lighting wire to our patio over a month ago. BrightView has been contacted 3 times regarding the damage and the need to repair it. BrightView Has not responded. Not even an acknowledgement of we are working on it. The majority of the **************** condo community residents are 65+. BrightView needs to fix the damage to my condo patio lighting.Business response
06/07/2022
An email has been sent to the local branch manager and **** asking for the appropriate follow up with the customer.Initial Complaint
05/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
The company has not sharpened their mowers for over a year. The yards in my community look terrible due to this problem. Nothing is even , nothing is cut properly. A person can twist their ankle walking in their own yard due to the unlevel areas.Customer response
05/26/2022
Yes this company services my landscaping needs as well as the one thousand plus homes in my community of **************** in ****** *******.Business response
06/01/2022
An email has been submitted t the local branch manager and VPGM with the information provided by the consumer. Contact has been requested to resolve the issue.Customer response
06/10/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************Initial Complaint
01/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On or about November 2021 Brightview landscaping employees damaged a newly poured concrete patio with their lawn equipment and then sprayed fresh sod with herbicide, killing the lawn. I have spoke with the local supervisor who acknowledged the damage, but refused to correct the issues.Business response
02/14/2022
Hello *****,
We are sorry to see this feedback and thank you for sharing it with us. We would like to know more so we can do better. Would you be able to share the name of your HOA with us so we can send this feedback to the local manager for the appropriate follow-up? Thank you.
Customer response
05/13/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because: nothing has been resolved. Company has not apologized for their actions.
Regards,
*********************Business response
05/18/2022
Hello,
I am the Quality Assurance Analyst for our Customer Experience Center at BrightView. Please close out Complaint ********, the following information has been provided and based on this information BrightView feels the necessary escalation attempts have been executed, repairs to the consumers property were also made per the local Branch Manager and the President of the Association. Attached are the original complaint as well as the communications between the consumer and BrightView.
Per Jeff B******** Branch Manager:
Back in November\December timeframe we got a complaint from this homeowner that the mowers had hit the corner of his new concrete patio and chipped it. He also says we had sprayed for weeds around his property and ruined some of his grass. We went and looked at it and did not believe that the damage to the concrete was anything we did, no paint no gouging just a small area in the corner (see pic), also no grass up around the concrete so I am not sure whey we would be that close with a mower anyway. After reviewing and having several discussions with David R**** we decided we would provide the homeowner with about 20 pieces of sod to fix his grass. We not only provided the sod but installed it as well. We told the homeowner and David R**** agreed that this would be the final resolution to this issue. Homeowner continues to pursue getting his concrete fixed. This is the second or third time he has gone thru the BBB website to complain even though we continue to say we are not responsible for his concrete damage. I have stopped by his house a couple times in the past few weeks but he has not been home.
Please email me at bvcxcenter@brightview.com with confirmation that Complaint ******** has been resolved.Thank you,
Courtney N*****Initial Complaint
01/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On July 19, 2021, I had BrightView employees working on the landscaping in front of my unit. Around 7 pm, I received a call from the HOA Community Association Manager claiming that the hose bib outside my unit was "leaking" and potentially flooding my basement. I went outside to assess the damage and was met by two panicked BrightView landscapers—one of whom asked to come inside and turn off my water to stop it from gushing out of the newly broken bib. Left with no running water in my home, I scheduled an emergency plumber for the next day. When the plumber came to evaluate the hose bib, he indicated that the damage was not of natural causes, and it was evident that someone had tampered with it. He also noted that when the landscaper entered my home to turn off my water, he broke the main water valve. The plumber documented his observations on the invoice and in-person to the local BrightView and HOA Community managers who came to assess the damage that same day. Ultimately, to establish running water in my home again, my cost to replace both the valve and the hose bib was $3,779. I appealed to my HOA board for financial remedy to recover the incurred costs, and was told that BrightView "was sending me a check." It's now five months later, and I still have yet to receive any form of communication or compensation from BrightView. I would appreciate a response from a representative of BrightView to resolve this matter.Business response
01/11/2022
Hello *****,
We are sorry to see this feedback and thank you for sharing it with us. We would like to know more so we can do better. Would you be able to share the name of your HOA with us so we can send this feedback to the local manager for the appropriate follow-up? Thank you.
Customer response
01/18/2022
The name of my HOA is ********* (Westminster, CO)
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
33 total complaints in the last 3 years.
14 complaints closed in the last 12 months.