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          Find a Location

          Connect America has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileConnect America

            Medical Alarms
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            816 Park Way

            Broomall, PA 19008-4215

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            Email this Business
            (800) 815-5809

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            Customer Reviews

            1.52/5

            Average of 23 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            82 complaints closed in last 3 years

            36 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 7/26/2005

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Connect America is an independent provider of medical alert systems, remote patient monitoring and medication management solutions offered directly and through their healthcare network partners. 

            Products & Services

            Medical Alert Systems & Devices, Medical Alarms, Personal Emergency Response Services, Mobile Alert Systems, Remote Patient Monitoring

            Business Details

            This is a multi-location business.

            Find a Location

            Connect America has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              816 Park Way, Broomall, PA 19008-4215
              Email this Business
              BBB File Opened:
              1/27/2005
              Years in Business:
              20
              Business Started:
              1/9/2004
              Business Started Locally:
              1/9/2004
              Business Incorporated:
              1/9/2004
              Accredited Since:
              7/26/2005
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • ConnectAmerica.com
              • Medical Alarm Company
              • Medical Alarm System.com
              • Medical Alert ID Card
              • Medical Alarm Dealer.com
              • Alert 911
              • Medical Alarm.com
              • Medical Alert Company
              • Mobile Alert Systems
              • Angel Medical Alert
              Business Management
              • Mr. Ken Gross, Chairman
              • Mr. John Brady, COO
              • Mr. Richard Brooks, President
              Contact Information

              Principal

              • Mr. John Brady, COO
              Additional Contact Information

              Fax Numbers

              • (610) 353-1350
                Other Fax

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              82 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/20/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              I ordered a Medical Alert system for my mother in Phoenix 13 months ago and have been paying the monthly charge. I cancelled my credit card on file due to fraud and found out my mother hasn't used Medical Alert for six months.I calleed Medical Alert to cancel my Mom's plan. They were supposed to send a return label for the equipment. She hasn't received it.Meanwhile, I have been harassed with phone calls three times a day asking for a new credit card number to continue service. The calls are from random numbers. Some are robo calls and others have a live person. I spoke to a customer service rep, stated I cancelled and asked for the calls to stop. However, it hasn't. The calls are relentless. This is harassment and needs to stop immediately.Just send the return label to my mother so she can return the equipment and quit calling me about giving a new credit card to continue the service. It's over. I would never recommend your company after this terrible experience.Please have a manager call me to confirm I will not receive another phone call.
              Read More
              Read 81 More Complaints

              Customer Reviews

              23 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Sue b

              11/12/2024

              While my mother was very pleased with her service, she recently disconnected it and returned the equipment in July 2024. However, she continued to be billed for her service. When I called on October 9th regarding a refund request, I was told it would be returned by November 9th 2024. Since we hadn't received the refund by that time, I called back on November 12 asking about the refund. This time I was told it was still being reviewed. When I asked to speak to a supervisor, I was told a supervisor would call me back in ***** hours. I was also told that they would send an email to their finance department, and it would take 3-5 days for a response. This is the most pathetic customer service I have ever encountered! It should never take more than a month to refund a customer, and it should never take 2 days to have a supervisor call back. It is completely absurd! However, after reading the reviews, I see we are not the only ones. I will be contacting the ************************ regarding their billing practices and suggest others who have left complaints do the same.

              Connect America Response

              11/13/2024

              Good Morning
              This is being referred over to our Billing/Finance/Revenue Supervisor and Manager for review.  An update will be provided immediately upon availability.  

              Connect America Response

              11/19/2024

              Good mornin,

              ******** ****** from our Billing/Finance Revenue Leardership team attempted to reach out to the customer on 11/14/24 and left a message for a call back. The refund in question was processed on 11/13/24

              Read 22 More Customer Reviews

              Local BBB

              BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

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