ComplaintsforSafety Net Warranty

• Initial Complaint

  12/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid for safety net warranty back in 2019. I have a problem with my *** **. It is at the *** mechanic. The mechanic and I have called several times over a course of 2 weeks. My mecanic submited a claim about 4 times and no response whatsoever. We can not get a person and no one is reponding to the emails. This is a huge inconvenience and very very unprofessional.

  Business response

  12/19/2022

  Good morning ******,

  Thank you for your letter.

  Unfortunately the statements are untrue. Our phone system tracks every phone call and email. We have no record of multiple phone calls nor multiple emails.
  

  The only email to start a claim on your vehicle was on Dec 15 at 2:48 pm (by the repair facility). We followed up with a phone call to them in less than 20 minutes to ask for more information and the claim was closed out a short time thereafter.

  If you have any other issues, please visit our website to submit a claim.

  Have a great day!

• Initial Complaint

  12/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  12/5/2022 To whom this may concern I purchased my warranty in 2020 for $2000.00 with Safety Net warranty. I had no problems until 11/2022 when I went to get an emissions test and my engine light was on so I failed the emissions test at the DMV. So it was recommended to get my car service easy fix. I took my car to a local Midas and the told me there was other issues and do I have a warranty policy! I said yes I have a Lifetime warranty with Safety Net Warranty. So I gave them the information and they called left a email and with in 1 day they denied the service. I got in contact with SAFTEY NET WARRANTY and I showed them on my policy that they it covers 4 items on my auto breakdown and the rep said they can't cover it and made up bogus reasons why. I would like my money back and go to another company or for them to cover what my policy covers. Gaskets, Chains, Pump and Pump housing. I mean $2000.00 purchase for a warranty and I'm getting no help.

  Business response

  12/06/2022

  ********,

  Thank you for reaching out again. Your vehicle failed the state emissions test because of a faulty oil pump. There were no other contributing factors, the oil pump simply failed. It happens very rarely, but it's not a covered component in your policy. However, to replace the oil pump the engine had to be taken apart to access the failed component. In order to reach the oil pump, gaskets have to be taken off. Once a gasket is removed, it simply can not be put back on without replacing it with something new. The gasket (the covered component) didn't / nor couldn't cause the oil pump to fail. Your policy is explicit in the covered components. If one of the covered components fail, we pay for it. But this is not the case in your situation. The oil pump failed, it's not covered in your policy. Any and all known good parts that have to removed and replaced to obtain access to the non-covered part are not a responsibility of your warranty. the covered parts DID NOT FAIL, and this is the reason the claim is denied.

  Hope this clarifies the situation fully.
  

• Initial Complaint

  09/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  As of 9/1/2022, I’ve been back and forth between speaking with the warranty company and repair shop. I submitted a claim for a repair to be made and they denied it. When I called to find out why it was denied I was told that the repair was made in the past (which it was) and that that certain part was covered by warranty through the manufacturer, supposedly the part that was used by the repair shop was not the part that safety net authorized, it was a lesser part and the warranty was shorter than that of the part that was authorized. So because the warranty is up on the part and safety net authorized a part on which they thought would be used by the shop. They refuse to pay for any repairs and is placing blame on repair shop for not using part they authorized. (Repair shop claims part was on back order) (Safety net claims they would not authorize a part on back order) but as of now no resolution has been made by neither party and I’m making payments on a vehicle I can’t drive and warranty won’t repair

  Business response

  09/02/2022

  Hi *****,

  Thank you for your message.

  You are correct that Safety Net Warranty authorized (and paid for) a replacement part that came with it's own warranty from the manufacturer (supplier). Your repair facility apparently purchased a less expensive part without a warranty (and without anyone's knowledge) and pocketed the difference. As a consumer, you would expect to have the part authorized and paid for to be used on your vehicle, as a warranty company, we expect that too.

  The responsibility is solely on the repair facility. They should honor the replacement of the part, as their actions are what this issue is about.

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