ComplaintsforGiant Eagle Inc

Grocery Store

HeadquartersMulti Location Business

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Initial Complaint
02/18/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Purchased fuel at Get Go in Painesville, Ohio on Saturday, 02/12/2022. Vehicle was taken home and not driven again until Monday. Monday, 02/14/2022 it would not start. Vehicle was transported to Classic Ford in Madison, Ohio for repair by dealer service technicians. Found to have diluted/water in the fuel in the system. The fuel purchase was for 25.01 gallons, so there was mostly Get Go fuel in the vehicle. Get Go refuses to pay for the repairs even though their website says specifically "Every year, more than 2,500,000 customers get going and keep going with GetGo gasoline! Why? Because we offer the highest quality fuel available. Our quality gasoline meets or exceeds all Federal, DEP, EPA and auto manufacturer requirements. We monitor our state-of-the-art equipment, storage tanks and systems 24 hours a day, 7 days a week so that you'll get the highest quality gasoline, diesel and kerosene every time you fill up. If your car develops a problem that was caused by our gasoline, we'll pay for the repair. Problem must be verified by an ASE A8 certified technician to receive full payment for repair. I have all of the fuel purchase receipts, towing company receipts, repair receipts, and the receipt for purchasing new good fuel locally.The letter they sent to me was dated the day that I made the first call to them on the day of 02/14/2022. They are not abiding by their own policy to make it right, even though I have the proof and documentation to prove their culpability. The letter was sent to me before I knew what the damage done to my vehicle was. How can they deny a claim before seeing any of the documentation?
Business response
02/21/2022
February 21, 2022
Better Business Bureau
520 E Main Street, Suite 100
Carnegie, PA 15106
*** ********* ** ********

This letter is in response to the complaint submitted to your office by *** ** ******** regarding
his experience at our Painsville GetGo located at 1251 Mentor Ave Painesville, OH 44077.
We would like to thank *** ******** for his feedback regarding the Painsville GetGo. We are
reaching out to the customer to resolve.
Very truly yours,
Giant Eagle, Inc.
Initial Complaint
02/02/2022
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Where is the fresh chicken? That’s all Thank you
Business response
02/03/2022
Can the consumer advise which location they are looking to purchase chicken from? Thanks.
Customer response
02/03/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

1.) salem
2.) state route 170
3.) doral drive Poland
4.) Mahoning ave austintown
5.) route 224 canfield
between Monday and Wednesday of this week after work by 5:30 pm all stores out of fresh chicken products any brand.

Regards,

******* *******
Business response
03/01/2022
Giant Eagle's merchandising team is working with suppliers in order to keep our shelves stocked for our communities. Thank you.
Customer response
03/01/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *******
Initial Complaint
02/02/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I shopped at Giant eagle last night 2-1-2022. I arrived around 8:15 pm. 45 mins before they closed so that i could get some quick items before the huge snow storm hit. Starting at 8:20 pm they started announcing about closing at 9:00 pm and continued to do this every 5 mins. This made me feel rushed and was uncalled for. I finally was able to get all my items navigating around stockers carts that were already out and blocking half the isles. My problems started : 1. When I went to the front there were no cashier lanes open on self checkout 2. The self checkout lanes kept messing up sending my items back to me 3. No one was there to help at the front except the guy that was doing the announcing in which stated he was in a hurry to get out of there and that the managers left already.... 4. In rushing to get checked out a bag was not put in my cart total $43.44
Business response
02/03/2022
Can you consumer advise which location they visited? Thanks.
Customer response
02/07/2022
The location is the location on south hamilton road in groveport, ohio
Business response
02/08/2022

February 8, 2022

*** ********* ** ********

This letter is in response to the complaint submitted to your office by *** **** ******
regarding his experience at our Hamilton & Route 33 Giant Eagle located at 3841 S. Hamilton
Road, Groveport, OH 43125.
We would like to apologize for *** ******** experience at the store. Store leadership will be
reaching out directly to the consumer to discuss.
Very truly yours,
Giant Eagle, Inc.
Customer response
02/08/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

I appreciate the apology however there’s still monetary expectations at this point.

Regards,

**** ******
Business response
03/04/2022
The store involved advised that the product left behind was retrieved by the consumer the next day. Thank you.
Initial Complaint
01/31/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I bought 2 Amazon gift cards from a Giant Eagle store 1/22/22 -- $100 each. I have purchased many gift cards from them both online and in the store. I have never had problems before. When I tried to use one of the gift cards, not all the code was legible. I called the store and asked if I could exchange it for one that worked but they said I had to call the number on the back of the card. There is no number on the back of the card. The store told me to use the URL on the back of the card but that page on the Amazon website does not work. I sent a message to the Giant Eagle gift card website but they also told me to call the phone number. I want to exchange the gift card for one that works. I have the receipts for the purchase and I can print out my debit card purchases for that day from my bank account. I CAN prove that I bought the card and that I am not a fraud. Please help. I have uploaded pics of my receipts and of the giftcard.
Business response
02/01/2022
Thank You.
Initial Complaint
01/26/2022
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I bought a $25.00 Amazon gift card at Giant Eagle Market District store #72 910 Freeport Rd Pgh, Pa 15238 on 12/24/21 Christmas Eve morning 7:16am. For some reason the transaction was canceled. The card was for a family member and they tried to use it and it would not process. I took the card back to the same location on 1/26/22 and was told about the cancelation and that corporate offices would need to intervene. I would like to be reimbursed $25 or be issued a replacement Amazon gift card for the same amount.
Business response
02/04/2022
February 4, 2022

RE: ********* *** ********
This letter is in response to the complaint submitted by *** ****** ******* *egarding the cancellation of
an Amazon gift card. We researched *** ********* complaint and found that the gift card order was
cancelled at the time of the transaction and they were not charged for the Amazon gift card.
If you have any questions, please feel free to contact me.
Very truly yours,
Giant Eagle
Initial Complaint
01/24/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased a wetgo carwash package which is very convenient. The problem is the car wash does not wash the back of my car. My daughter is having the same problem. I told the attendent and he informed me that alot of people are complaining about it. I asked if it was going to be fixed or what they were going to do about it and he just walked away. I think this is something that needs to be addressed.
Business response
01/24/2022
Can the consumer advise which car wash location she is referencing in her case? Thank you!
Initial Complaint
01/15/2022
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased a QVC gift card for $100, at Giant Eagle on December 2,2021, as a Hannukah present to my brother in law. Because I neglected to write the amount on the card, he called QVC that night to see how much it was for. The balance was $0. This discovery prompted numerous calls, by myself, to both Giant Eagle and QVC, involving numerous individuals. Each one blamed the other. After weeks of trying to recoup the $100, all attempts have remained futile. QVC said, because the gift card was not purchased directly from them, they have no way to track the money. Giant Eagle said, because the activation code on my receipt said "approved" that QVC got their money. . I would like Giant Eagle to be responsible for investigating the account or persons name the money went to, since I have no way of doing this. I gave Giant Eagle the money in "good faith." so I would like them to return it to me or give me a grocery store credit for $100. I do not know how to upload but can send a picture of sales receipt from my cell phone to another phone or email, if you send me the number.
Business response
01/26/2022
January 26, 2022

RE: ********* *** ********

This letter is in response to the complaint submitted by *** ****** ****** regarding the purchase of a
QVC gift card in the amount of $100.00. We researched *** ******** complaint, however QVC
possesses the transactional details and did not respond to requests for information. QVC is a retail
vendor that prefers to work directly with the customer. We requested a refund from QVC for the
customer, however, QVC denied that request. We are reaching out directly to the customer to resolve
this matter.
If you have any questions, please feel free to contact me.
Very truly yours,
Giant Eagle
Customer response
01/27/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

I just wanted to let you know that Giant Eagle finally relented and credited my Giant Eagle Advantage card with $ 100 to be used on groceries. That was acceptable to me since I shop at their grocery store anyways.

Maybe they got tired of the complaints I filed against them. It took a lot of pressure from a variety of sources for them to finally do the right thing.

I appreciate your help and willingness to get involved.. Thank you

Regards,

****** ******
Initial Complaint
01/14/2022
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I HAVE COMPLETED THE SURVEY OF GIANT EAGLE LISTENS THREE TIMES AND HAVE NOT RECEIVED ONE ADDITIONAL PERK
Business response
01/14/2022
We reached out to the consumer to advise that we have added perks to his account. Thank you.
Customer response
01/17/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
MY FUEL PERKS STILL REMAIN AT $0.60. THE $0.30 STILL HAVE NOT BEEN ADDED.

Regards,

****** ******
Customer response
02/14/2022
Complaint Detail / Problem

I PURCHASED $164.24 IN GROCERIES TODAY BUT ONLY RECEIVED $0.10 IN FUEL PERKS. STORE # 1635 I NEVER RECEIVED THE $0.50 FUEL PERKS THAT SHOULD HAVE BEEN ADDEDD TO MY GET GO CARD AFTER COMPLETING THE SURVEY ON GIANT EAGLE LISTENS.

Desired Outcome:
ADD THE $0.50 FUEL PERKS THAT SHOULD HAVE BEEN ADDEDD TO MY GET GO CARD
Business response
02/16/2022
February 16, 2022
Better Business Bureau
520 E Main Street, Suite 100
Carnegie, PA 15106
*** ********* ** ********

This letter is in response to the complaint submitted to your office by *** ****** ******
regarding his inquiry.
We would like to thank *** ****** for his feedback. Fuelperks are not earned on purchases of
alcohol and tobacco products, price-controlled milk products (PA only), and any other items
prohibited by law. The “Giant Eagle Listens” survey is open to eligible customers, limit one (1)
survey award every 30 days. Perks for these surveys may take up to five business days to be
loaded to customers’ account.
If *** ****** has additional questions regarding the fuelperks program, he can visit our website
at https://www.gianteagle.com/fuelperks-plus or contact Giant Eagle Customer Care at 1-800-
553-2324.
Very truly yours,
Giant Eagle, Inc.
Initial Complaint
01/08/2022
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On December 31, 2021 we picked up a new medication I paid 100.00 I had allergic reaction to it and my kidneys almost failed I was admitted to the hospital for 4 days to drain meds out my system and all I asked for was a credit or a refund and Amanda the manager refused to refund my money
Business response
01/10/2022
The pharmacy will reach out directly to the consumer to resolve. Thank you.
Customer response
01/12/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Regards,
******* ******
Initial Complaint
12/23/2021
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Crooks. Ordered gift cards from gift card.gianteagle.com on 12/7. Charged my credit card on that date. Last week claimed they shipped on 12/11 and that it would take 5-10 business days. On 12/23 now say shipped on 12/18 and will take 5-10 business days. So much for Christmas presents. I asked can’t they track order?. They said ‘No’ because if did not request at time of order. Most legitimate business provide tracking. You don’t have to ask for it! Order * ******* * ******** Also website states orders shipped within three business days. This is false advertising. They have had my money for 17 days and I still don’t have merchandise.
Business response
12/31/2021
December 31, 2021 Better Business Bureau 520 E Main St, Suite 100 Carnegie, PA 15106 RE: ********* *** ******** **** *** ***** This letter is in response to the complaint submitted by *** ****** ******* *** regarding his online purchase of gift cards. We researched this matter with our card vendor and were informed that that they were experiencing shipping delays due to COVID-19 restrictions and staffing shortages and that they ask to allow up to 21 business days to receive orders. The card vendor confirmed that the order was shipped via USPS First Class Mail on 12/18/2021. If you have any questions, please feel free to contact me. Very truly yours, Giant Eagle
Customer response
01/04/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I would just like to correct one thing in the business's respomse. Their response to you states the items were shipped on 12/18/21 FIRST CLASS MAIL. That is incorrect. The response they sent to me states that it went Standard Mail. which it how it was sent. I did not receive items until 12/28. The second issue is they have not changed their website which states order go out the next business day. Mine went out 10 days after order.

Regards,

****** ******* **

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ComplaintsforGiant Eagle Inc

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