Business ProfileforPark Home

In Nov. 2022, we ordered a GE Profile gas range from Park Home in Duncansville, PA as it was not in stock. In Feb. 2023, the range was delivered to our home. The delivery guys damage a door frame trying to push the range through. The guys finally took it through a different doorway. They pulled out the old range and placed the new one it its spot leaving me to unpackage it. Once I put the stove top burners in place, I tried the oven. It did not work. I called service and had to weight eight days for the repair service. The brand new oven needed a circuit board before I had a chance to even use it. During this time of waiting, I contacted GE consumer service. They sent out their own service man the day after Park put in the new circuit board. The man from GE checked everything over on the range and noticed the drawer was not closing properly. At that time, he told me it could not be fixed and to contact Park. The service guy from Park came and agreed that the drawer was not closing properly. (See attached pictures.) Park refused to take the range back nor to make this right with me. I wanted to return the range for another one. They said they would order a new drawer. When the new drawer came in, it would still not close. Obviously, there is a defect in the construction of where the drawer goes. After, much back and forth arguing with Park they sent me a check for $50 hoping that would shut me up. Every person I talk to about this poor customer service treatment from Park has told me that I should contact the BBB about them. If a person buys a product and it is defective from the start, the consumer has the right to return the item. Park Home refuses to take the defective range back. They told me the other day they would order another drawer. That is not the problem. The problem is a defect in construction behind the drawer. I have never dealt with a business with such poor customer relations and poor service. They simply do not care.