Business ProfileforJohn V Schultz Furniture

We ordered this furniture on 9/22/2023. It was a sofa, a love seat and a coffee table. The coffee table came scuffed, scraped and a sticky substance all over it. John Vs did replace it for us as it was unrepairable. Please see in evidence the pictures of the back cushions on the sofa and love seat. You can see they are saggy and dimpled. This was the condition upon delivery. I reached out to John Vs about it and their solution was to send someone out to add stuffing to the cushions. This did not fix the concern. I had went to the store to go over options to return/exchange as I was incredibly dissatisfied with the quality of the furniture I has just purchased for over $5,000. It is known that over time daily use will cause sagging and dimpling of the stuffing of cushions. I have not owned this furniture for even a year and it already looks as if it has been used daily for 3+ years. I would expect it to at least last the length of the payment plan that I made through JVS furniture. I am not requesting a refund but a return with store credit to purchase a better quality item. I am also concerned that the coloring of the furniture looks different in person than the swatch that was shown to me however my greater concern is the quality and longevity of the product I purchased.