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          Find a Location

          Ally Bank has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Ally Bank

              1100 Virginia Dr Ft Washington, PA 19034-3276

            • Ally Bank

              PO Box 951 Horsham, PA 19044-0951

            Business ProfileAlly Bank

            Bank
            Multi Location Business

            Contact Information

            1100 Virginia Dr

            Ft Washington, PA 19034-3276

            Get Directions
            Visit Website
            (866) 246-2265

            Customer Reviews

            1.12/5

            Average of 191 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            543 complaints closed in last 3 years

            142 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Ally Bank has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Ally Bank

                1100 Virginia Dr Ft Washington, PA 19034-3276

              • Ally Bank

                PO Box 951 Horsham, PA 19044-0951

              Location of This Business
              1100 Virginia Dr, Ft Washington, PA 19034-3276
              BBB File Opened:
              6/20/2006
              Years in Business:
              20
              Business Started:
              5/7/2004
              Business Incorporated:
              5/7/2004
              Licensing Information:
              • This company is not licensed as a residential lender and loan servicer in the state of California.
              Type of Entity:
              Corporation
              Business Management
              • Ms. Tammy Waite, Compliance Manager
              • Ms. Jodi Rourke, Manager
              Contact Information

              Principal

              • Ms. Jodi Rourke, Manager

              Customer Contact

              • Ms. Jodi Rourke, Manager
              Additional Contact Information

              Fax Numbers

              • (866) 699-2969
                Primary Fax
              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              543 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/06/2023

              Complaint Type:
              Product Issues
              Status:
              Answered
              cd closed no money sent to me
              Read More
              Read 542 More Complaints

              Customer Reviews

              191 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Kara L

              11/22/2024

              I am committed to sharing my experience across every platform available. I transferred a large sum of money on November 8th in preparation to request a cashiers check to submit on November 25th. It was incredibly time-sensitive with high stakes, and customer service representatives assured me that the process was straightforward and could be completed within the time parameters. I paid a fee for expediting shipping, and over the next weeks (WEEKS!) I called and chatted with representatives multiple times per day to try to get shipping/tracking information for the cashiers check. Each person I spoke with provided different information and estimates for arrival, but never a tracking number. I received the check on November 22nd. I never received any type of written confirmation or email from Ally of the check being processed or shipped. Representatives apologized repeatedly for the delay, but could never explain what caused it. The stress from this interaction with a very real deadline and implications was not worth any amount of interest accrual or online convenience that a bank could offer.
              Read 190 More Customer Reviews

              Local BBB

              BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

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