Business ProfileforKen Adams Mechanical, LLC
Mechanical Contractors
At-a-glance
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Business Details
This is a multi-location business.
- Location of This Business
- 3424 York Rd, Gettysburg, PA 17325-8258
- BBB File Opened:
- 12/7/2007
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
02/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 2,21,22 I had no hot water. I went online to look for a plumber to get it fixed ASAP.The next day 2,22,22a company contacted me back in the morning and I asked them if they serviced or knew anything about electric tankless water heaters. kens Adams mechanical had informed me on the phone that they did work on such water heaters and h-vac. Also asked them to service my heating. When they arrived at my home he diddn't even know how to remove the cover off the water heater. He then informed me that he did not know how to work on these type of water heaters. He said electric heaters Arnt common& had to call a comp. to attempt removing the cover. He was never successful. he did pull out a common **** filter. Not even replacing it, as I had to go to ***** and buy the replacement for 10$ and install it myself. When he pulled the **** filter out the hot water started to work, we were excited. They left and just explained that they DONT WORK ON THIS TYPE OF EQUIPMENT. Without him ever looking at the water heater itself to even maintenance it or to see if anything else could be wrong.due to COVER ISSUES. They also couldn't look at my h-vac they didn't have the proper eqt. And said contact them back in spring. when we came back with the filter the hot water wasn't working again. I tried to call the company back twice and they didn't pick up so I called another company who claimed to be familiar with the type of water tank. When the other company came he knew how to open the cover right away and he said that it seemed to be the air flow sensor for heating the element. He also said Omni filter wouldn't be a reason for no hot water. He too said that he didn't work on this type also but didn't charge me. Kens gave a bill of$222.60. For not even getting a cover off! Lied to get my money. Told me they serviced my type to get in door to charge. I had to call ********** to actually find someone proper for my type of equipment. Waste of time & money with 5 kids still no hot water
Read MoreCustomer Reviews
1 Customer Reviews
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Most Recent Customer Review
Dan G.
1 star08/03/2022
Techs got lost coming to property and owner accused me of giving incorrect address while charging me the additional travel time. Techs installed kitchen faucet backwards and was charged the time to take off and install correctly when I pointed out mistake. Owner said techs are not familiar with hardware and that most business do not install owner supplies hardware (this was a Moen brand from Lowes). Techs did not recheck a toilet base leak that I reported (requested the wax ring be replaced when I booked the service) after tightening a tank bolt and saying problem was fixed. Had to pay another service call with travel time for a second day of repair. The second tech also padded their time by about 30 minutes and I was charged for a helper to carry a bag in at the start of the job and hand two paper towels. When I brought my issues up with owner when the bill was double the anticipated amount I was told I am the type to always complain and was insulted but I believe time in job was inflated and they were not willing to work with me even a little bit on the bill (told gas prices are high but that is not my concern as a customer - that is for the business to worry about. They say they are master plumbers that do it right the first time but that is not what I experienced. I will never do business with them again.
Ken Adams Mechanical, LLC Response
08/04/2022
SECRETARY: I am sorry you feel this way. The address is 1007 and I had 107 wrote down. Whether you didn't say it correctly or I didn't hear it correctly, there was a miscommunication and I apologized for this. This usually doesn't happen. Also, when you called you did not request the wax ring to be replaced, you said water is laying around the base of the toilet.
Also, you had called me to complain about the hours that where on the job invoice you signed, before the service tech even left your driveway and I did not even have a chance to type up an invoice.
SERVICE TECH: I am sorry to hear your frustrations but will admit that we did put the two-handle kitchen faucet on backwards, due to the lack of distinction between the hot and cold sides on each handle and/or the hot/cold water connections. We are glad you caught this while you were standing over top of me the entire time we were there. As far as the toilet leak goes, the service call ticket said water laying around the base of the toilet. We found the tank to bowl bolts where leaking and where very loose. When asked who was here before us and replaced the fill valve & flush valve assembly, you stated that you replaced them yourself. We tightened down the tank to bowl bolts and the water stop leaking.
SERVICE TECH: We arrived and found some water laying around the base of the toilet. We checked the tank to bowl bolts again and they were not leaking. You requested that we pull the toilet and inspect the wax ring. We pulled the toilet and found the wax ring was not in the best of shape. The helper went to the truck to get another wax ring while I cleaned the old wax ring off of the toilet bowl and floor closet flange. We reset the toilet and flushed the toilet several times. The helper cleaned up the tools and wiped down the floor around the toilet, while I filled out the job invoice that you signed, with the hours that you were being billed. This is why I billed a 1/2 hour for the laborer at a reduced cost.
Customer Response
08/04/2022
It would have been helpful to communicate more information in advance, such as being charged for travel time or for 2 techs. I still feel the time in the job cost was inflated and the owner was not interested in hearing any concerns I expressed and instead felt talking down to me was appropriate. You can see the accusatory tone put back on me as a customer when the tech says in their reply that I stood over them the entire time during the job but I was working on my laptop in the kitchen as this is the space I have to work with in my home. The business had time to reply to this review but not adjust the bill even a little bit and took two days. I stand by my concerns and negative review and have shared my feedback on other platforms. The business doesn’t care since they’ve already been paid in full for a job that was not completed the first time.
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