Business ProfileforYellow Marketing Media
Current Alerts For This Business
During 2020, the BBB initiated an investigation on the business after receiving an increase of complaints from consumers alleging they received fraudulent bills for products and services that they never ordered and customer service issues such as difficulties in contacting the company.
Specifically, businesses have contacted the BBB concerning billing received for Yellow Page listings that they dispute authorizing. When the businesses attempt to contact the firm, they report difficulty reaching anyone about the alleged transaction.
Further, the address we have for this company is not a physical address, but rather a commercial mail receiving entity.
Additionally, as part of the BBB's investigation, the BBB requested information from the company regarding its directories, terms & conditions, company headquarters, licensing documents, information on its owners, and its affiliation with other marketing companies. The company failed to respond to the BBB inquiry and did not submit the aforementioned information as requested.
The BBB also conducted a review of major search engines and found several review sites that confirmed similar conduct about the company in reviews filed on other review sites.
The BBB encourages consumers to review the customer complaints and reviews provided in this BBB Business Profile, and to be leery of authentic-looking documents, invoices, and emails. Never send money or provide your banking information to people or businesses you don’t know.
The BBB also suggests that consumers request the following information from the company:
Ask for a copy of a previous directory edition.
Ask the publisher for written information about its directories. Ask for the method of distribution, the directory's life span, and how often it is published.
Ask where the directories are distributed and whether they go to all local telephone customers.
Ask if directories are available for free. If there is a fee, ask for the cost.
Call your local Yellow Pages publisher to learn if it is associated with the company soliciting your business. If more than one Yellow Pages publisher distributes directories in your area, call the publishers whose books you are considering for your ad; ask if they are affiliated with the company that sent you the solicitation.
Additional business information
At-a-glance
Related Categories
Business Details
- Location of This Business
- 1653 Lititz Pike # 208, Lancaster, PA 17601-6507
- BBB File Opened:
- 10/31/2015
- Alternate Business Name
- Yellow Pages Directory
- Additional Contact Information
Fax Numbers
- (888) 817-4618Other Fax
Phone Numbers
- (888) 418-1227Other Phone
- (888) 817-4618
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
03/19/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Local BBB
BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.