44 Customer Reviews
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Review from Matteo V
1 star09/23/2024
Disappointing Experience - Will *** Return We recently had an extremely frustrating experience with Webstaurantstore that led us to conclude that we will no longer be doing business with them. Our order was delayed multiple times due to missing documentation, which caused significant disruptions to our project timelines. Despite numerous attempts to resolve the situation, communication remained inconsistent, and the resolution process was slow and tedious.While their product selection is broad, the customer service we received was severely lacking, and we ended up managing several critical steps ourselves, which should have been handled by the vendor. Webstaurantstore's failure to meet basic shipping and documentation requirements created an unnecessary logistical ************ the end, we hope to provide feedback to help other potential customers make informed decisions. If you're considering working with them, be prepared for delays and extensive follow-up on your part.
WebstaurantStore Response
09/24/2024
Hi ******* we have escalated your recent orders and the experience you described to our ***************************** team for further review. Please keep an eye on your email for updates from their team.Review from Steven B
1 star08/27/2024
I was ordering a kegerator online and had talked to a customer service agent multiple tes with questions about product and shipping before purchasing. I was happy until my item didn't ship and I got an email stating this is going to a residential address which voids warranty. I called them back and customer service said that it voids warranty because it is not being used in a business. She could not say why that makes it worse being at a house just that it is their warranty policy. This is obviously ridiculous as a bar will damage and abuse this product much more then private use. She could not say specifically why just that's the policy. I spent a lot of time with them just to be disappointed after they almost got my money and even discussed shipping on the phone. They seem nice but don't stand behind their product unless you are a business.WebstaurantStore Response
08/30/2024
Hi *****, if there are issues where a technician needs to come out to fix the unit, commercial refrigeration technicians are not insured to work in residential spaces. This prevents us from keeping the unit under warranty. We are not always able to ship commercial pieces of equipment to a residential address because having commercial equipment in the home can void an individual's homeowners insurance. If you have any other questions please reach out to us at ******************************* or through live chat: *******************************************************************.Review from Sean M
1 star05/16/2024
Biggest joke of a company! Don't waste your time because they will definitely waste yours. ***** needs to be fired or put in the bathroom cleaning toilets where he belongs instead of customer serviceWebstaurantStore Response
05/22/2024
Thank you for sharing your feedback, ****, and I'm sorry to hear about your experience. Please reach out to us via email at ******************************* or live chat with us here: ******************************************************************* so we can better understand the situation.Review from Alex E
1 star04/03/2024
Absolutely terrible service. Its fraud , the sent me mason jars, and almost all of the 10 cases I ordered was broken, not a single fragile sticker was on the boxes when delivered, so they credited my account. I made another order, this time jars showed up broken again without a si glue fragile sticker and most of the order was missing, they sent half cases of my order, literally. I wish I could upload my video and picture proof of this fraudWebstaurantStore Response
04/04/2024
Thank you for sharing your feedback, Alex, and I'm sorry to learn about the damage to your mason jars. Please reach out to us via email at ************************* or live chat with us here: *************************************** so we can better understand the situation.Review from Dave K
1 star10/26/2023
Bought a $4000 3 door cooler ( new) within 3 months it started rusting in seams of metal, contacted company and they tried to say we unplugged and didn't use so it caused rust, told them it was not unplugged since it was bought, then they said it was caused by not cleaning it. One excuse after another not to repair their defective item. Bought online so I can't go complain in person so company is blowing us off blaming the customer for their generic shit they sell .WebstaurantStore Response
10/30/2023
Thank you for your review Dave and I am very sorry to hear about the issues you are experiencing with your unit. Looking through the order I do see that we offered to ship a cleaner for you at no charge, and if you would like us to do so please let us know. We look forward to hearing back from you!Review from Alex L
1 star10/25/2023
The critical reviews below are accurate and reflect my several experiences with Webstaurant store. While product selection is phenomenal and the prices are somewhat fair, shipping prices are unreasonably high and customer service is consistently poor. Customer satisfaction is not prioritized, only company profits. I advise looking else where and use Webstaurant only as last option.WebstaurantStore Response
10/26/2023
Thank you for your review Alex, we appreciate feedback in all forms in order to make necessary changes to improve our customer's satisfaction! I am very sorry to hear you have not had a good experience with our Customer Service Department and encourage you to reach out directly to us with any specific details and concerns you have. You can live chat with us or email us at help@webstaurantstore.com. In regards to the price of shipping, since we do not absorb shipping and any applicable handling costs into our wholesale prices, we do charge the full shipping and handling charge for each order. These charges are calculated based on the weight, dimensions, distance the order is traveling, and any applicable handling costs. Usually, the more you purchase at one time, the better your shipping cost will be per item. I hope this helps, but again please reach out to us directly so we can assist you in resolving any concerns you have. We look forward to hearing from you!Review from Rodrigo D
1 star09/27/2023
Spent $1700 on a dining room table set. Product page said "ships in 1 business day". It's been over a month, Only the table top arrived. Site updated to "Shipped and Delivered all 13 items". Customer service ghosted me during a chat. No answers. Disputing charge with credit card company. Never had an issue with them before until this purchase.WebstaurantStore Response
09/28/2023
Thank you for your review Rodrigo and I am very sorry to hear that you are still waiting on parts of your order! I was able to locate your order and see that you have been in contact directly with our Customer Solutions department and we have provided you with a resolution. If you have any additional questions please feel free to live chat with us, or you can email us at *************************.Review from Kar W
1 star09/05/2023
This company is a drop shipper! They don't have inventory. They are VERY slow at shipping and their customer service is terrible!WebstaurantStore Response
09/11/2023
Thank you for your review Kar, and I am sorry for any delays you may have experienced with your order. We do note on the products item page if the product is being drop shipped from the manufacturer, and it will also provide you with an estimated lead time. If you have any questions on lead times, or if the product is being drop shipped, please reach out to our Customer Solutions Department and we will be happy to assist you!WebstaurantStore Response
09/11/2023
Thank you for your review Kar, and I am sorry for any delays you may have experienced with your order. We do note on the products item page if the product is being drop shipped from the manufacturer, and it will also provide you with an estimated lead time. If you have any questions on lead times, or if the product is being drop shipped, please reach out to our Customer Solutions Department and we will be happy to assist you!Review from Jeff H
1 star07/19/2023
Buyer beware. This company sells products that can arrive defective and will make your time difficult trying to get the issue resolved. They do not have a return policy on equipment. They will send you to their sister warranty company and scam you all the way about trying to get the issue resolved. Look elsewhere if you need to purchase equipment online!WebstaurantStore Response
07/25/2023
Thank you for your review Jeff, and I am sorry to hear that your item arrived to you defective! The product is purchased with a warranty, so it is a service you have already paid for. The most efficient and quickest way to resolve the issue is for you to contact the warranty holder as they are the experts in this product and will be able to assist you with their technical knowledge. If you have any additional questions please feel free to live chat with us, or you can email us at **************************Review from Ivana M
1 star06/27/2023
We purchased a Bunn coffee grinder for our office, When we received it, we plugged it in and it immediately shorted out. It never worked from the beginning. We called their customer service department and they refused to accept a return, but instead referred us to the manufacturer to make a warranty claim. This was a defective product they sold to us that NEVER worked. We were trying to grind coffee not to have a logistical project. When we tried to dispute it with AMEX, Webstaurant Store brought out their small print and defeated the chargeback attempt. So now we are stuck with a non-working $900 grinder that is an electrical hazard. They say that they are a distributor so they are not responsible for if the items they sell function or not. Think twice before buying from here.
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