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          Find a Location

          WebstaurantStore has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • WebstaurantStore

              40 Citation Ln Lititz, PA 17543-7604

            • WebstaurantStore

              11 Industrial Cir Lancaster, PA 17601-5927

            • Webstaurant Store

              11700 mexico farms rd Cumberland, MD 21502-6616

            Business ProfileWebstaurantStore

            Restaurant Supplies
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            The BBB suggests you read and understand company policies including return, refund and shipping policies.
            See all additional business information

            Contact Information

            40 Citation Ln

            Lititz, PA 17543-7604

            Get Directions
            Visit Website
            (717) 392-7472

            Customer Reviews

            1.14/5

            Average of 44 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            117 complaints closed in last 3 years

            19 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Based in Lancaster, PA, WebstaurantStore provides restaurant supplies and equipment to the food-service industry and individual customers worldwide. With hundreds of thousands of products available and millions of orders shipped, we have everything your business needs to function at its best. Over the years we have expanded our selection of commercial equipment and wholesale supplies to include healthcare, educational, food, beverage, office, parts and hotel supplies. Our focus is your convenience – order online from your laptop, desktop, or smartphone 24 hours a day, 7 days a week. Our fast shipping, low prices, and outstanding customer service make WebstaurantStore the best choice to meet all of your professional and food service supply needs.

            Products & Services

            Commercial Ice Machines, Gas Ranges, Convection Ovens, Vacuum Packaging Machines, Griddles, Espresso Machines, Walk-In Refrigeration, Ice Cream Freezers, Commercial Chest Freezers, Food Storage Supplies, Smallwares, Beverage Dispensers, Hotel Room Supplies, Dish and Flatware Racks, Restaurant Dinnerware, Beverageware, Linens and Table Covers, Eco-Friendly Disposables, Table Tops, Restaurant Chairs, Trucks, and Dollies, Iced and Frozen Beverages, Herbs and Spices, Ingredients and Snacks, Baked Goods and Desserts, Trash Cans and Recycling Bins

            Business Details

            This is a multi-location business.

            Find a Location

            WebstaurantStore has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • WebstaurantStore

                40 Citation Ln Lititz, PA 17543-7604

              • WebstaurantStore

                11 Industrial Cir Lancaster, PA 17601-5927

              • Webstaurant Store

                11700 mexico farms rd Cumberland, MD 21502-6616

              Headquarters
              40 Citation Ln, Lititz, PA 17543-7604
              BBB File Opened:
              2/4/2009
              Years in Business:
              20
              Business Started:
              1/1/2004
              Business Started Locally:
              1/1/2009
              Type of Entity:
              Corporation
              Business Management
              • Ms. Chelsey Texter, Director Of Customer Service
              Contact Information

              Principal

              • Ms. Chelsey Texter, Director Of Customer Service

              Customer Contact

              • Ms. Chelsey Texter, Director Of Customer Service
              Read More Business Details and See Alerts

              Customer Complaints

              117 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/28/2023

              Complaint Type:
              Product Issues
              Status:
              Resolved
              Items order came thrown in boxes with out any packaging inside. Bounced around and broken due to no protection and clearly not damaged from outside from ******. No direct line to call customer service and no reply to email about replacing order, scheduing a pickup of damaged goods or refund of money. Will never do business with this company again as it seems to be not consumer friendly or helpful. Shipping also expensive.
              Read More
              Read 116 More Complaints

              Customer Reviews

              44 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Matteo V

              09/23/2024

              Disappointing Experience - Will *** Return We recently had an extremely frustrating experience with Webstaurantstore that led us to conclude that we will no longer be doing business with them. Our order was delayed multiple times due to missing documentation, which caused significant disruptions to our project timelines. Despite numerous attempts to resolve the situation, communication remained inconsistent, and the resolution process was slow and tedious.While their product selection is broad, the customer service we received was severely lacking, and we ended up managing several critical steps ourselves, which should have been handled by the vendor. Webstaurantstore's failure to meet basic shipping and documentation requirements created an unnecessary logistical ************ the end, we hope to provide feedback to help other potential customers make informed decisions. If you're considering working with them, be prepared for delays and extensive follow-up on your part.

              WebstaurantStore Response

              09/24/2024

              Hi ******* we have escalated your recent orders and the experience you described to our ***************************** team for further review. Please keep an eye on your email for updates from their team.
              Read 43 More Customer Reviews

              Local BBB

              BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

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