Business ProfileforBuck Stove Fireplace and Pool

On 7/11/24 and 7/12/24 bucks pool and spa installed a pool at my home that I had purchased elsewhere. On 7/12/24 we began filling the pool. Once the pool was filled the wall was collapsing due to improper installation. I contacted bucks on 7/13/24 and told them this. On 7/15/24 the owner came to my house. I was told to get a new upright for the pool and to call once it was in and they would come back. After the upright was in they came back 7/18/24. At that time the installer told me and the owner of bucks that the pool would require it to be completely disassembled and put back up correctly. On 7/26/24 the installers arrived back at my home. At this time I was told that the owner had not authorized them to disassemble and reassemble the pool. They were told by the owner to just “tweak it” to make it look correct. The installers agreed that without disassembling and reassembly the pool would never be correct and just fail again. This entire conversation was recorded via ring camera. I am requesting full reimbursement for all install fees. Reimbursement for the water delivery fee that I was required to get at least one truck load delivered while they were on site at the time of the install and also reimbursement for a new liner as once the liner is cut for the skimmer it is impossible to line it back up again. I am filing a complaint first to hopefully avoid a lawsuit, but if an agreement for reimbursement is not reached I will be filing a civil suit on the matter. I am attempting to be reasonable with my request, however if this matter needs to be taken to court I will also be requesting reimbursement for the 10,000 gallons of water used from my house to fill the pool, the yard damage from driving in my yard without permission when it was not necessary to do so, the dents and damage made to the pool itself and reimbursement for time off work. Installation cost: $2,173.00 Water delivery: $371.00 New liner cost: $636.00 Total reimbursement requested: $3180.00