At-a-glance
Related Categories
Overview
Business Details
- Location of This Business
- 3468 Brodhead Rd Ste 4, Monaca, PA 15061-3149
- BBB File Opened:
- 1/1/1969
- Years in Business:
- 60
- Business Started:
- 1/1/1964
- Accredited Since:
- 3/27/1995
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of PA006079 for this business, issued by Pennsylvania Attorney General List of Registered Contractors. The expiration date of this license is 8/13/2025.
These agencies may include:
Pennsylvania Attorney General List of Registered Contractors
16th Floor, Strawberry Square
Harrisburg PA 17120
Fax: (717) 7878242
- Alternate Business Name
- Richard Felser Company
- Business Management
- Ms. Sheila Sebik, Office Manager
- Mr. Richard Felser, Owner
- Contact Information
Principal
- Ms. Sheila Sebik, Office Manager
Customer Contact
- Ms. Sheila Sebik, Office Manager
- Additional Contact Information
Phone Numbers
- (412) 373-0414Other Phone
- (412) 373-0414
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
12/23/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The first day they came first thing they put a sign in our yard (advertising for the company) without asking for being given consent to do so. (2)
They installed 9 windows the first day and left at about 2:15. Not sure why the other two were not completed on day one.
Second day guy showed up by himself. I asked why some of the windows had major condensation and were fogging up. Showed him the ones concerned about. Response was I don't know I installed same as others. He must have called Mitch as a little while later up drives Mitch. Guy started doing doors. Two of which are wrong. Front storm door has little buttons which could be a choking hazard if swallowed by a child or a pet and asked Mitch about and his response was I assumed that was what you wanted. No we wanted exactly what we had only new. Second wrong door was supposed to be 3/4 glass on back storm door and we got 1/2 glass same as regular door which was to be 1/2 glass. Mitch laughed at me while I was expressing concerns and told me it was humidity levels and to go get two dehumidifiers 1 for downstairs and 1 for upstairs –very condescending so much so that he had me so upset I raised my voice and he could have cared less he wanted his check and didn't care whether the job was done satisfactorily or if the correct doors were installed just give me a check now. He told us to hold some back until the job was complete but wanted the majority of the money then and there. So we install energy efficient windows and are told to go spend extra hundreds on equipment not to mention monthly electric bills. Mitch also told us they could not do the 2 remaining windows that day as it required two people but it would be done within a week. This was on 11/2 it is now 12/20 and we have never heard from the company. (3) They have the windows as they were on the porch but when guy packed up they were put back in truck.
Mitch was so worried about bragging over using a relatives military ID to get a discount on a wide blade mower for his son's grass cutting business, telling us about the dealer offering him 5,000 more than he paid to buy his wife's used car back and telling us about his culinary skills making a chicken broccoli and cheese dish in bulk after buying ingredients from warehouse club so everyone can eat when they want that he totally ignored listening to what we wanted and assumed what he gave us was enough. Who does this? What happened Ethics, honesty, integrity and quality, not to mention job completion?
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Jackie T
5 stars11/04/2023
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.