ComplaintsforJim Shorkey Auto Group

• Initial Complaint

  01/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On December 17, 2021, I purchased a vehicle from Jim Shorkey Ford. During the finance portion of the deal, the finance staff member, Daryl, informed me that I would not need to pay taxes to register the vehicle being purchased. He stated that the vehicle I was trading in was worth more than the vehicle I was purchasing and that I would not need to pay the taxes. I believed him but later, after purchasing the vehicle, found this to be untrue. I would like to return the vehicle and pay the difference in the amount owed as it is not possible for me to register the vehicle in my state.

  Business response

  01/17/2022

  The situation has been resolved and corrected.

   

  Alfy A*****
  General Manager
  Jim Shorkey Ford
  ************
  

  
  

  Customer response

  01/17/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 1*******, and find that this resolution is satisfactory to me. 
  

  this is a conditional acceptance as I have not yet received the promised $2180 check. 
  
  Regards,
  ******* ******

• Initial Complaint

  12/19/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am being billed for a car i do NOT have or want they basically tried to take my car and my 5000 and put me in a vehicle we did not want. they took Advantage of me because I'm a woman and the black man who works there started yelling at me on the show room floor ... well i don't know if it's a race issue but i have a biracial son so he picked the wrong white woman to do that too they told me to googlw Chrysler capital number after they hung up the phone with them they made me have my attorney call them to get my car back now they are playing this game billing me for a car i don't even have. It is now showing up on my credit report. I have had enough of them they are liars cheating racist and discriminate on woman

  Business response

  12/21/2021

  Customer purchased a new 2021 Dodge Challenger on Thursday 11/18/2021.  Customer financed the vehicle and provided a $5000 check for a down payment.  Customer attempted to return the vehicle on Saturday 11/20/21.  Dealership advised customer that all paperwork was signed and deal was funded.  Customer refused to believe deal was funded and made numerous attempts to contact lending institution.  Customer then indicated that she would intentionally drain account so $5000 check would bounce.  Customer stated, "you will never get the $5000".  Customer dropped car off later that day and left the keys in the cup holder.  Dealership attempted to verify whether check was cashed on 11/22/21.  Dealership decided to unwind deal as it was probable that check would bounce.  Dealership contacted lending institution to unwind deal on 11/22/21.    Lending institution initiated steps to unwind deal.  Dealership advised customer she could pick up her trade and left the keys at the front desk.  Customer picked up her trade on 11/23/21.     

  Customer response

  12/21/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  **** ********

• Initial Complaint

  12/18/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My 2012 Kia Sorento (which I got from Jim Shorkey CDJR) was part of the Kia recall. I had that car from 2019 up until 2021 which ran beautifully, because I TOOK care of it. It died on the I-79 coming home from work, when I took it into the Jim Shorkey Kia on Route 30, they had it for 2 months (while putting in the new engine), while I still had to pay on the car note and the insurance. I got a call from the Kia advisor that my car was ready and the service department was driving it around to make sure it was good to take home. As I was driving it home the battery light came on, I took it back to the dealership and I was told it was the accelerator and that can go anytime. The funny thing about that was service was supposedly testing me car while I was making my way down to pick it up from Kia. Due to my financial circumstances and need to secure my job, I made it known that I need a reliable car to get to work and recover from Kia having my car for so long. So they put me in a 2017 Kia Soul "certified pre-owed" that broke down 2 months later. I produce results to show that I also TOOK care of this car. Made my payments on time and proof of oil changes. The reason for this complaint is 1) When I asked if they could put the full tank of gas still in my Kia Sorento in the Kia Soul, they said they only do half a tank, which is gas I PAID for I couldn't even get back to help me out in the circumstances in the situation. 2) I was never offered a loaner for the certified pre-owned while it is still in the shop. I have since lost my job because I couldn't make it to work. So now at 39, I had to scramble to get a job(s) during the holidays to pay my bills, which include still paying on a vehicle that is a lemon and car insurance for it. 3) I wanted to trade it in and now one is returning my calls, emails, or texts. 4) Pls See In Part 2 Complaint about Jim Shorkey CDJR

  Customer response

  12/20/2021

  From: ********* ***** ************************
  Date: Sun, Dec 19, 2021 at 11:09 AM
  Subject: Re: You have a new message from the BBB serving Western Pennsylvania regarding complaint **********
  To: Better Business Bureau <info@pittsburgh.bbb.org>
  
  
  Yesterday, Ted from Jim Shorkey CDJR called back and told me to fill out another credit application to move forward. I told him he has it on file already from when I did it Monday with Ryan, Tuesday with Chris, and came to the dealership Wednesday to pick up the truck.
  
  I told him, this shows on my credit report so I am not going to keep filling it out and go through the same thing again, where I get approved and then don’t here from anyone.
  
  He said he would call me back and never did. I left message, email, and texted.
  
  Please help me the truck I was promised so I can have a ride to get my mother who is coming in from California from the airport Tuesday. 
  

  
  

  Business response

  12/20/2021

  From: Jeff S******** **********************************
  Date: Wed, Dec 8, 2021 at 10:32 AM
  Subject: RE: Re: [EXT]********* ****r Kia Soul Oil Changes
  To: ********* ***** ******************
  
  ** **********
  
  I got with our service department to get some updates on your Soul. They told me that it wasn't the engine, just an ignition coil and spark plugs covered under warranty. It should be fixed asap. If you still wanted to trade out of it into something else and keep your payment the same we would have to look at another $14,000ish vehicle. Or you could stay in your Soul which should be fixed soon.
  
  Jeff S********
  
  Jim Shorkey Kia
  ************
  

  Business response

  12/21/2021

  Hi, The repairs were covered by warranty and the customer chose to trade the car in and purchase a new vehicle. 

   

  Please let us know if we can help if any other way.

• Initial Complaint

  11/30/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I purchased a car from this dealership in November 2019 and bought a gap and extended service contract as well. I traded in the car and no longer have it so therefor it’s paid off. I contacted the dealership to get a refund for the gap and service contract only to be told I had to come in to sign papers. They refused to email me anything so I can sign whatever they want signed. I love over 1000 miles away now and only want the refunds of which I am due. I had just canceled a policy with another vehicle I purchased from them in July of this year and they emailed that paperwork just fine. I have everything they need and no one will help me.

  Business response

  12/06/2021

  We at Jim Shorkey Chrysler Jeep received a complaint stating a previous customer ******* ********** was having trouble canceling his extended service contract and Gap protection plan* ****** ******* "Finance Manager" reached out and spoke with ****. Ashley explained that she will need the odometer statement from the traded vehicle to complete the refund along with the payoff letter stating the vehicle is paid off. Without the payoff letter we can still complete the refund. However, in that case the check will be sent to the original bank the loan is with, then when the bank receives the extra money they will cut a check back to the customer. After explaining this to ****** he asked Ashley to call his wife ***** to get the info needed "because he doesn't handle any of this stuff"- ******** words. Ashley called ***** * ******** ***** and left a voicemail.  I Alfred C******** also sent a text to ****** ********* through our CRM asking ****** to please have his wife ***** call Ashley P****** "Finance Manager" back to so we can resolve this issue. I also left Ashley's contact info in the text message. At this time ****** has not responded to the text nor has ***** called Ashley P****** back per the voicemail Ashley left. 

  Customer response

  12/14/2021

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩