Business ProfileforThe Neat Company, Inc

Was disturbed to receive an email stating that as of 10/31/2024 the Legacy software will be disabled. Is that legal? I purchased the ******* many years ago and it is still going strong. The software came with it. Doesnt that mean I am entitled to use the software for as long as I like? I have had zero interaction with the company for 10+ years. Please dig up the license agreement where it states that the software will be disabled when they feel they need more revenue.Aside from the fact the software is no longer supported and I may very well run into problems with the scanning software not working with different Windows versions, how can it be legal for a company to disable their software simply because they think they are looking out for my own good? Are they a bunch of Democrats? Do they not think I can't take care of myself?It is purely a play to try and get me to sign up for their cloud based product which I have zero interest in. I could never trust a company with my confidential documents with this kind of attitude towards their customers.

We're so sorry for any confusion or frustration our email caused you. The main purpose of our email is to make sure you take action to protect any data you are storing in old Neat Legacy software. You do NOT have to migrate to the Neat Cloud, and we provided you with several FREE options including using our free Neat Scan Utility software that is new and supported. The Neat Legacy software connects with our ************** Whenever you use the Neat Legacy software, it connects to the internet and checks for a valid authentication token. On 10/31/24, we will be performing maintenance that will sever the connection between the Legacy software and our ************** Even after our scheduled maintenance, the Legacy software will continue to function however, you will no longer be able to sync any data to the Neat Cloud. We still highly recommend taking action now to protect your data.For over six years, we have advised users to discontinue using the Legacy software to avoid potential data loss. The software reached its end-of-life status in 2017, which means no updates, patches, or fixes have been released since then. This lack of updates makes the software incompatible with newer technologies and vulnerable to security breaches.Please be aware that by continuing to use the Legacy software, you do so at your own risk and accept full responsibility for the security and integrity of your data. If the software ceases to function, we will not be able to recover any data for ****** protect your data, I strongly recommend exporting your data to PDF files as soon as possible, even if you intend to continue using the software. This will ensure you have a backup of your files up to this ********* can still use your Neat scanner for FREE using our newer and supported Neat Scan Utility. The Utility works with the 1000 series model Neat scanners and many *****-compliant scanners. You can use it without a cloud subscription to scan to your computer hard drive instead of the Neat Cloud. You can download it here: *****************************************************************