Business ProfileforRepublic Bank

I started a new job as a delivery driver for *************** They issued me a ******* one card to pay my credit card tips on. I did not ask for this card. I did not sign up for this card. I do not want this card. Everything associated with my finances is linked in some way to my bank account. I have built up a good line of credit. I used direct deposit in every job I ever have. It's never an issue until this problem with this unwanted card. They have no way for me to transfer my tip money into my bank account. According to the paperwork that I received, I'm supposed to be able to do it at no charge. However there seems to be no way to do it online. I asked online for help and was denied any help saying that I had to call to get help. I tried to file a dispute online, it wouldn't let me do that. It only allows me to put more money onto the card, not get money from the card. I did try calling but the "customer service" wasn't helping at all. The first person I could barely understand at all because of all the static. I kept asking her to transfer me but she refused to do it. She kept insisting that she was the only one that could help and adamantly refusing to transfer me, but also couldn't provide any help since I could only understand about half of what she said. Finally after fighting with her for way to long demanding over and over that she transfer me, she finally does. The next person at least didn't have the static, but still provided no help. I was told by her that I had to use an ATM in order to do anything. Yet I don't even have a PIN for my card, I've never used it and don't want to. I shouldn't have to use an ATM to transfer money to my bank. It made no sense at all. Finally I was sent back to the computer rather than given any help, that's when I started the BBB complaint.