Business ProfileforAmerican Heritage Federal Credit Union

AMERICAN HERITAGE RECENTLY CHANGE HOW YOU LOGIN TO YOUR SYTEM AND HOW YOUR PAYMENTS ARE MADE FOR AT LEAST, YOU AUTO LOANS. I ONLY HAVE AN AUTO LOAN WITH THEM AFTER FINANCING MY CAR WITH THEM THROUGH A COMPANY. I HAD NOT BEEN ON THEIR SITE FOR 6 MONTHS. I ONLY GET MONTLY MAIL FROM THEM TO SHOW MY CAR PAYMENT HAS GONE THROUGH AND MY LOAN BALANCE. I DECIDED I WANTED TO APPLY MORE TO MY MONTHLY PAYMENT. WHEN TRYING TO LOG IN, I WAS NOT ABLE TO AND I WAS NOT ABLE TO RESET MY PASSWORD. I TRIED TO CHAT WITH AN AGENT. I ALSO COULD NOT BECAUSE I "HAD NOT SET UP A NEW CHAT LOGIN" OR SUCH. SO, SHE GAVE ME A PHONE NUMBER TO CALL. I WAS #** IN THE QUE. I HAD TO WAIT 30 MINUTES TO TALK TO AN AGENT. THE AGENT TOLD ME THEY CHANGE THE SYSTEM THEY USED AND I HAD TO CREATE A WHOLE NEW LOGIN AND SET MY CAR LOAN PAYMENTS BACK UP (EVERYTHING HAD BEEN DELETED AND UNBENOUNCED TO ME, MY NEXT PAYMENT IN 4 DAYS WOULD NOT HAVE BEEN TAKEN OUT). IT WAS A GOOD THING I WENT ON THE PAGE BECASUE I HAD AUTOMATIC PAYMENTS!!!THE AGENT H31**3530343131343439H INSISTED THAT I WAS INFORMED. THEN IT WAS OBVIOUS THAT THE ONLY WAY THEY NOTIFIED CUSTOMER WAS IF YOU CAME TO THEIR WEBSITE OR OR LOGGED IN TO YOU ACCOUNT. WELL SINCE MY PAYMENTS WERE COMING OUT AUTOMATICALLY AND I HAVE NO OTHER REGULAR ACCOUTNS, I HAD NO ******* ME, THIS IS COMPLETELY ILLEGAL. TO SHUT OFF CUSTOMERS PAYMENTS WITHOUT INFORMING THEM IN WRITING IN ANY WAY IS UNFATHOMABLE. SO IF I DID NOT MAKE A PAYMENT BECAUSE THE BANK CHANGED THEIR SYSTEM, IT WOULD BE MY FAULT? THEIR WERE NO APOLOGIES, NOTHING. COMPLETE RUDE CUSTOMER SERVICE AGENCTS ON CHAT AND ON THE PHONE. SUPERVISORS WHO WON'T TALK TO ****** NOT BANK WITH THEM AND ABSOLUTELY EVER GET A LOAN!