Business ProfileforFurniture Mecca Inc

, I purchased my living room set from furniture Mecca at Broad and Huntington park in Philadelphia, PA back 12/22/2022, My couch has two recliners on each end, one of the recliner is not working, it does not recline anymore. This happened toward the end of April I reached out to the store, first I spoke to someone then I just kept getting the answering machine left several messages. So then I went to the store spoke to someone in person gave her my information, no one called . I called again then they schedule for someone to come out at the end of May I took off from work no one showed up...then I spoke to a man which he was very rude, stating that my warranty is only for 60 day, I said to him that it's not true I purchased an extended warranty for 5 years, then he said now we have to send you to there customer service department. He gave me there information. So before I go further, I went to start to use the other recliner come to find out the stitching was coming apart an mine you no one never used that recliner. So I got in contact with that customer service first started of good, then I would have to keep calling so I can get an update on want is the status of my claim. So they called and said they were going to send out a technician first they scheduled for the tech to come out got off work early never showed. So then I call again they rescheduled for a tech to come out which they did they came took picture stitched the other recliner. So after about two to three weeks I called too see what was the status the lady by the name ******* *****, stated that they are waiting on parts. I'm still waiting. I spoke to her last week and told her that I will be putting in a claim to the BBB then she said she escalated to management. She asked me to send picture of the furniture I asked why your tech did that when he came out , she stated that he only took picture of the damage furniture they need a over all picture..