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            Business ProfileMedical Guardian, LLC

            Medical Alarms
            BBB accredited business

            Additional business information

            Additional Info:
            Consumers who have issues with this company's products or services can contact Geoff Gross directly at (215) 977-8000 prior to filing a complaint.

            Contact Information

            1818 Market St

            Ste 1200

            Philadelphia, PA 19103-3627

            Get Directions
            Visit Website
            (215) 977-8000

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            Customer Reviews

            3.25/5

            Average of 308 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            221 complaints closed in last 3 years

            94 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/23/2009

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Medical Alert Systems, Products, Support, Monitoring, Shipping & Returns

            Business Details

            Location of This Business
            1818 Market St Ste 1200, Philadelphia, PA 19103-3627
            BBB File Opened:
            6/4/2009
            Years in Business:
            18
            Business Started:
            12/1/2005
            Business Incorporated:
            12/1/2005
            Accredited Since:
            6/23/2009
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Guardian Medical Alert
            Business Management
            • Mr. Geoff Gross, President
            Contact Information

            Principal

            • Mr. Geoff Gross, President
            Additional Contact Information

            Fax Numbers

            • (215) 977-0800
              Other Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            221 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/16/2023

            Complaint Type:
            Order Issues
            Status:
            Resolved
            I contacted Medical Guardian in 2022 and requested to cancel my monthly subscription because my father, *************************, was not using the service. I was told I would have to cancel in writing and that I would receive a form. The form eventually was received and I returned it but continued to be billed monthly. I have attached images of messages that I sent via ******** Messenger on 1/31/23 in which I demanded that the charges be stopped but they continued to be charged. I am requesting credit for the total balance showing as owed on the attached invoice of $279.65.
            Read More
            Read 220 More Complaints

            Customer Reviews

            308 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Ashley M

            11/18/2024

            Something very weird is going on when i'm trying to cancel service. I called and they said they would cancel service and they needed me to sign a "cease and desist" letter that they would email me to finilize the return. I waited a week, they never sent it. So I called back, and they told me they sent it to my email and to "keep an eye out". But I wasn't receiving anything. I called back about seven times the same day and talked to different people each time. Same spiel. I'm starting to get very concerned that I've been duped. I paid for the entire year upfront, so really hope I can resolve this.
            Read 307 More Customer Reviews

            Local BBB

            BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

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            BBB Reports On

            BBB reports on known marketplace practices.

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