134 Customer Reviews
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Review from Jen P
1 star05/21/2024
I placed an order 1/12/22 for 15 KN95 masks and paid for the 2 day expedited shipping. I reached out to customer service twice and each time received an automated response; "Things are a little bit backed up here with a massive increase in mask orders due to the unprecedented surge in COVID-19 cases and its impact on staffing, the supply chain, and our shipping partners..."I then reached out to the company again to refund me the cost of the expedited shipping, to which AGAIN I received the same automated response. Fast forward to Friday Jan 28th 2022 when I received an email stating that my masks were out for delivery.The masks NEVER arrived. I went ahead and filed a complaint with my credit card company for the money I was out, and crazy enough the company responded to the credit card company that they fulfilled the order and it had been shipped and delivered, so they have to responsibility to refund me.So not only did I never receive the masks, I could not obtain a refund. Save yourself the headache and order from somewhere else.
Hope Health Supply Response
05/28/2024
Dear ***,Thank you for reaching out and sharing your experience with us. We truly regret to hear about the inconvenience you've encountered with your order and the subsequent communication you've had with our team. We understand how frustrating this situation must be for you.Upon thorough investigation, we found that a chargeback was indeed submitted on your order. After considering the information provided by both parties, your bank decided in our favor. This decision is based on the evidence we provided that the order was fulfilled and shipped as per your request.We understand that this might not be the resolution you were hoping for. However, we are unable to overturn the decision made by your bank. The bank's review process is thorough and takes into consideration all the details provided by both parties.We want to assure you that we value your business and your satisfaction is our top priority. We are constantly working on improving our services, and your feedback is crucial in this process.We apologize for any inconvenience caused and thank you for your understanding in this matter. If you have any further questions or concerns, please don't hesitate to reach out to us.Review from John W
1 star08/29/2023
I should not put even one star on my review. I made a sizable order of masks and two Flowflex Covid tests in early May 2023. I received all around 5/14/23. I started to use one of the tests on 5/24/23 but after opening the box noticed on the sealed test packaging that the tests were out of date as of 2/3/23. I tried to find a phone # on the order emails and website, but did not find one. So I sent them an email of complaint, and asking for a refund. I never received an answer. At that point I realized to pursue further was a waste of time. In the future I will check out companies standing with BBB first. Thank you, John.Hope Health Supply Response
08/30/2023
Hi John, Thanks so much for reaching out. Unfortunately, we never received your email. Was it shared with hello@hopehealthsupply.com? Per the messaging found on our website (here - *******************************************************************) these tests have been approved by the FDA for 12 more months of use past the date on the box, making them good until February 2024. Here is the link that is also present on our website - ***************************************** Take care! EmilyReview from Sara H
1 star08/30/2022
Ordered masks on 1/6/2022 with website claiming delivery in 7-10 business days. Emailed company when the masks were late but never got a reply and cancelled payment. Masks arrived 2/15/22, after the trip we needed them for. Because the masks were delivered late, we either had to pay for shipping to return or pay a $20 fee for them having to re-invoice us since we cancelled payment for goods we never received. Terrible customer service, would avoid.Review from Megan M
1 star08/25/2022
IF I could leave zero stars I would. This company has horrible customer service, they did not ship order as scheduled and I sent multiple emails to cancel, which they did not honor, so I disputed the charge successfully with my credit card company. Now, 8 months later, they sent me an email saying I owe the amount because my credit card charged back the amount plus a $20 fee. This company is horrible.Review from Kris F.
1 star08/24/2022
As hundreds of consumers complained -charge for a product and then not receiving masks in the business days this company stated. Asked to cancel the order after mask order not received after weeks and we were going to be leaving that vacation condo for home soon. They arrived eventually after I had cancelled with my credit card. Then, 7 mos later I hear from HHS for the first time with a threatening email to turn me over to a collection agency over a chargeback and chargeback reversal fee. You can not call the company direct and it is difficult to get them to answer emails. I am 70 and have never been accused of not paying for something and getting threatened like this from Hope Health Supply. Many people have registered a complaint with the BBB over this very practice.Review from Emily C
1 star08/16/2022
Would rate this company a zero. Do not order from them unless you don’t want to receive your product for months. You will also not be able to call or talk with anyone trying to determine if it’s coming or not coming.Review from Stephanie K
1 star08/03/2022
I placed an order for masks in January. By March, they still had not shipped. I contacted the company 4 times and they never responded. I reported the charge as fraud and got it taken off of my credit card. Weeks later, they email me saying they shipped my order. I told them I was no longer interested and didn't want it. No response. I never received them anyways. Fast forward to today, 5 months later, and now they emailed me an invoice telling me I owe them money for the masks they sent or they'll send my account to collections. First of all, I don't even have an account with them. Second, I never received the items. And they never once communicated with me about anything. Totally fake, fraud company. NEVER order from them.Review from Mary B
1 star05/04/2022
Sent the wrong color on masks, no way to connect. Email is a joke and there is no phone number provided on the web sight. I was about to order a larger number for our business, not anymore. Hope Health Supply is not a company I would recommend for anyone. Disappointed in Salem, OregonReview from Cynthia C
1 star05/01/2022
I ordered and paid for a 90/pack mask from Hope Health and only received 30 mask. Emailed the company several times and finally received an email back from them saying send them a photograph of the mask received. There was no receipt in the package of 30 mask so I emailed the company, asking them why I only received 30 of the 90 mask I ordered. In the mean while I have used some of the mask, thinking the company would send me the rest, but all they want is a photograph of the mask, which I don’t understand how that will prove they only sent me 30 of the 90 mask. No contact number that I can call to talk to a human to rectify the problem. What do I do?Review from Aaron T
4 stars04/29/2022
Hope Health has terrible customer service. I ordered masks for my daughter in early February. I was billed immediately but she never received the delivery. I emailed Hope Health about his repeatedly, asking for resolution or a refund, with no response. Finally on April 25th, they refunded my account.
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