Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Pinnacle Treatment Center Inc has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Pinnacle Treatment Center Inc

      3121 Smallman St Pittsburgh, PA 15201

    • Pinnacle Treatment Center Inc

      400 Woodlawn Road Aliquippa, PA 15001

    • Pinnacle Treatment Center Inc

      15 Arentzen Blvd North Charleroi, PA 15022-1060

    • Pinnacle Treatment Center Inc

      739 Ensign Ave Brookline, PA 15226-1105

    • Pinnacle Treatment Center Inc

      11127 Perry Hwy Meadville, PA 16335-6557

    Business ProfileforPinnacle Treatment Center Inc

    Drug Addiction Treatment
    Multi Location Business

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Pinnacle Treatment Center Inc has 6 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Pinnacle Treatment Center Inc

        3121 Smallman St Pittsburgh, PA 15201

      • Pinnacle Treatment Center Inc

        400 Woodlawn Road Aliquippa, PA 15001

      • Pinnacle Treatment Center Inc

        15 Arentzen Blvd North Charleroi, PA 15022-1060

      • Pinnacle Treatment Center Inc

        739 Ensign Ave Brookline, PA 15226-1105

      • Pinnacle Treatment Center Inc

        11127 Perry Hwy Meadville, PA 16335-6557

      Location of This Business
      3121 Smallman St, Pittsburgh, PA 15201
      BBB File Opened:
      9/3/2019
      Years in Business:
      18
      Business Started:
      1/1/2006
      Additional Contact Information

      Fax Numbers

      • (412) 281-5304
        Primary Fax

      Phone Numbers

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Tyler K

      2 stars

      06/24/2022

      Initially, the outpatient services were fine, however the decision making process regarding my treatment and what I believe to be the best course of action for my treatment was quickly disregarded and swept under the rug. I started out with their standard services, in as it's a methadone clinic. I also had mentioned off the bat that I wanted to be on buprenorphine. Well it was put off and put off, my concerns were disregarded and I was told my concerns were in my head. I finally put my foot down and the team found it medically appropriate to have me go to another Pinnacle location in Colombus, OH. Now this whole situation was another nightmare in it's own! I went with the doctors orders being that of, have patient gradually weaned off of methadone and then induced on buprenorphine. As that was the whole point of me going to this detox. When talking to them on the phone, they were great! They told me that they could help, and they checked on me every day until I got there. Upon arrival, right away when meeting the nurse, she tells me that they cannot wean me off the methadone and that it is a 28 day program, and not the 14 days like my doctor at home clinic told me id be doing. So I was lied to and promised something that was never fulfilled, and no intention of either. 9 days in, I chose to go home. I stopped going to my home clinic and started to detox myself from home. When I did this, I had counselors texting my phone, trying to get me to come back. I told them I would if I could do buprenorphine, and not have to go daily like a methadone patient. I was told yes to both and of course, lied to again.. I had not allowed to have any take homes and I have been at target for petty rules and ridiculed because of patients that sometimes ride with me, we were both at target of "random" drug screens just the next day of showing up together and treated differently than the rest of the patients there. I had been told that I have to stand in the nurses window blocking line


      Local BBB

      Better Business Bureau of Western Pennsylvania

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.