Business ProfileforHighmark Blue Cross Blue Shield

They string you along on the app telling you that your service is active and then if you are late or behind even a little bit they cancel your stuff and don't tell you till the last minute and then you end up with multiple extremely high bills for any services that you received during those three months you were a few dollars behind if you do not check your mail then you will not be notified and on the app it will continue to say that your status is active and each payment you make is approved and each doctor's appointment you go to you will pay a copay regardless if you are in there quote unquote delinquent mode which they did not tell you about tell me about whenever I spoke to them a week before my insurance was due to supposedly be canceled now they are not going to pay for anything for the last 3 months because I was a little behind on my account but nobody ever told me that that was not okay the app never said that I was in delinquent mode I never got any email saying that I was in delinquent mode they said they only sent to one letter. One single letter. And that's it so who cares if you only use the app I have chatted with the people on the app I have talk to the people on the phone and no one ever told me that if my account was not paid in full by certain day that my health insurance was going to be canceled.The woman I spoke to even looked up the previous conversations I've had on chat and on the phone one is just recent is last week to where I was not told that if my account was not paid in full by this day or that day that it was going to be canceled. And there's proof right there I was not told and other than the one letter the one single and only letter that they sent in august. The number one I don't remember receiving number two with **** who's to say it didn't get lost in the mail I never received an email and as I said the app always said I was active and good. it's not right and it has to be against some sort of rights that I have as a consumer.