Business ProfileforMatt Burne Honda

On 2/27/23, I took my Honda *** to Matt Burne Honda for a vehicle inspection. The car did not pass checkup as the technician found the front brake pads and rotors to be worn past the acceptable amount of use. On 3/12/23, I took my car to ************************* to get the necessary brake repairs in order for my vehicle to pass inspection. This facility accidentally repaired the rear brakes on this date. There was some sort of miscommunication between the desk employees prior to the work being done. It was not until after the repairs were finished, I noticed this on the paperwork statement. On 3/16/23, I brought my vehicle back to ************************* to have the front brakes replaced as this is what initially was to be done. The manager ***** was very helpful in rectifying the situation and mistake on their end. I made him aware of why I brought my vehicle in and told him that it failed inspection from Matt Burne Honda. During the brake replacement, he personally brought the used brakes out to the waiting room and showed me the actual wear. His comments can be found on the third page of the documentation attached from *************************. He stated that the vehicle should not have failed and that the brakes were still good to use. Finally, on 3/28/23 I returned to Matt Burne Honda to get my vehicle reinspected prior to my March end due date. My appointment was for 9:30am and they did not finish the work until 11:30am. I made them aware that I had other commitments. I was surprised that it took so long. Several people that came in after my arrival were done with their vehicle appointments before me. I left disgusted with the whole experience at this point. As stated in my complaint, I would like to seek a refund from Matt Burne Honda in the amount of $349.34. According to the manager at *************************, the brakes were not worn past the acceptable amount of use. The repairs were deemed unnecessary. A facility should not be able to unrightfully fail your vehicle in an attempt to make money.