Customer ReviewsforChristian Heating, Cooling, Plumbing, & Electrical LLC

Had them come out for an estimate for a full system replacement. The price tag was high ($12000 vs $8500 from another company) and when I told him I was waiting for another estimate and wouldnt agree right then and there I got a weird look and was told that he was surprised that any good company couldnt give me a price on the spot. Later he sent me a text asking if I got the price. I told him I did and it was lower, I also said that somone from our kids school had a parent with a company and if it was a reasonable price we would likely give him our business. The response was almost childish. He said you get what you pay for and its not a plug and play job, hopefully the corners being cut dont compromise the life of the system as Ive seen that many times. Rather than trying to earn our business Christian decided it would be better to trash talk their competition. Really scummy sales tactics. They may do great work, but its at a high cost and due to their sales I would certainly not recommend them. There are countless other hvac options, find someone small and local and support them instead.

Hello **********************,Thanks for taking time to write about your interaction with one of our Comfort Advisors. We're disappointed to hear that you felt the visit was unsatisfactory for you. If we understand your complaint correctly, you are calling out two issues - our price competitiveness and the response of our Comfort Advisor when he was advised that you were waiting for a 2nd estimate.Our team works diligently to provide the best information and optimal home comfort solutions for our homeowners. Since 1989, the high levels of service that we provide to our customers have allowed us to continually grow our business in ************. We couldn't do this if our pricing was out of line with other providers. So while we can't defend our quote without seeing the specifics of a competitor's quote, we would expect to be highly competitive for the exact same equipment and installation. If there is a $3,500 price difference, that usually implies that the systems and installation requirements are not the same.We're sorry if you felt that our Comfort Advisor's response was out of sync with your expectations. We always advise our customers when receiving a competitive quote to make sure that any company can provide a thorough and comprehensive installation. We often tell customers that aside from the brand name of the equipment, the leading factor in system durability and reliability is the expertise of the technical team installing the new system. We hope this didn't come off as 'childish' - and apologize if it did - but we are routinely called to inspect systems installed by other providers which weren't installed properly and are causing premature breakdowns and compromising system longevity. We don't engage in high-pressure sales tactics but do ensure that each of our homeowners has as much knowledge about the investment in a brand new home comfort system as possible. It is a long-term investment for our homeowners and we want to respect their choice by providing whatever information is needed to help make an informed decision.

Have you seen the commercial on morning TV showing a child throwing plastic toy figures - super heroes - down a toilet and flushing with glee. Horrific - based on the commercial I would never hire them. The commercial is irresponsible - showing children how to misbehave to benefit their business.

******************, We feel horrible that you misread our intentions. Our commercial was never meant to be offensive. We tried to use humor to highlight that sometimes, things happen with plumbing systems that need our help. We appreciate that you didn't feel the spot was funny, but at no time would we ever show intentional misbehaviors to benefit our business. We've been operating in ************ and the greater ************ region since 1989, and our long-history of serving our customers is due to our expert technicians, wonderful support staff, and our customer-first mentality in everything we do.But to show our sensitivity to anyone like yourself who may have misinterpreted our intentions, we pulled that commercial from our rotation, and we apologize for any upset it may have caused you personally.

MoreVent/Gold star installed a new Heat Pump 15 Dec 2023. Installation done very professionally. Within days issues occurred. Every time they responded in a timely manner. Both schedulers and tech eager to resolve issues. With both sides frustrated Manger Mike B. and tech John solved the issues (BTU conversion from gas to electric). To my understanding govt standards applied to heat pumps totally unrealistic. Even the themostat was set to unrealistic govt standards. Customer comfort is paramount. Problem resolved! Ted N. Wilmington De.

Mt. ********, Thank you for your wonderful comments. We stand behind every service and installation we provide to our homeowners. Every once in a while, things don't go as planned. But we believe in standing behind our work and will do whatever it takes to ensure that our customers are happy with our response.

After $20,000 of charges and a HVAC system that is zero percent better than what I had before I started dealing with MoreVent, I finally had enough of them ripping me off and will no longer do business with this shady company. I contacted MoreVent to assist with an HVAC issue on our house we just purchased. MoreVent had good reviews, so I gave them a try. Our house has issues with several bedrooms and a living room that are not heated or cooled properly and we wanted to rectify this situation. Chris from MoreVent came to our house, conducted a survey and concluded our return line ducts were inadequate and they should be resized. Also required was a new evap coil since the original was not installed properly. MoreVent did the work at a cost of $12,000. The work they did had zero effect on controlling the temperatures in the problem rooms. Zero! In addition to not fixing the issue, the newly installed equipment was defective causing more service calls and additional time without a functioning HVAC unit. During this period they charged me another $1500 for malfunctions they caused. Next, they tell me the ongoing problems are occurring because the parts they installed were not properly compatible with the existing system and the only way to move forward is to install a new heat pump system. Now they want another $7000. Ridiculous to have to pay for all this new work when the prior work they did made things worse, not better. After many phone calls with customer service. sales, and text exchanges with the company owner Marco Giancroce we worked out a deal to install the new heat pump at a discount. Most recently a sensor failed requiring replacement. The new part was covered under warranty, but the labor was not. The install of the sensor took the tech 10 minutes to install. For this 10 minutes of labor, they charged me $183. This works out to $1098 per hour for labor costs. Regardless of this outrageous cost, the company would not budge on the charge.

Christian, Thank you for sharing your concerns and most importantly giving Brian, our Service Manager the opportunity to speak with you on the phone to resolve these issues. After speaking with you, we have refunded the erroneous charge to your original payment method. We await your call to schedule a follow up service call to address the comfort level of your HVAC system. We appreciate when our clients let us know if things didn’t go as expected as this gives us the opportunity to improve. As Brian Thank you for your continued support in our company. Marco Giancroce