Business ProfileforChristian Heating, Cooling, Plumbing, & Electrical LLC

Had them come out for an estimate for a full system replacement. The price tag was high ($12000 vs $8500 from another company) and when I told him I was waiting for another estimate and wouldnt agree right then and there I got a weird look and was told that he was surprised that any good company couldnt give me a price on the spot. Later he sent me a text asking if I got the price. I told him I did and it was lower, I also said that somone from our kids school had a parent with a company and if it was a reasonable price we would likely give him our business. The response was almost childish. He said you get what you pay for and its not a plug and play job, hopefully the corners being cut dont compromise the life of the system as Ive seen that many times. Rather than trying to earn our business Christian decided it would be better to trash talk their competition. Really scummy sales tactics. They may do great work, but its at a high cost and due to their sales I would certainly not recommend them. There are countless other hvac options, find someone small and local and support them instead.

Hello **********************,Thanks for taking time to write about your interaction with one of our Comfort Advisors. We're disappointed to hear that you felt the visit was unsatisfactory for you. If we understand your complaint correctly, you are calling out two issues - our price competitiveness and the response of our Comfort Advisor when he was advised that you were waiting for a 2nd estimate.Our team works diligently to provide the best information and optimal home comfort solutions for our homeowners. Since 1989, the high levels of service that we provide to our customers have allowed us to continually grow our business in ************. We couldn't do this if our pricing was out of line with other providers. So while we can't defend our quote without seeing the specifics of a competitor's quote, we would expect to be highly competitive for the exact same equipment and installation. If there is a $3,500 price difference, that usually implies that the systems and installation requirements are not the same.We're sorry if you felt that our Comfort Advisor's response was out of sync with your expectations. We always advise our customers when receiving a competitive quote to make sure that any company can provide a thorough and comprehensive installation. We often tell customers that aside from the brand name of the equipment, the leading factor in system durability and reliability is the expertise of the technical team installing the new system. We hope this didn't come off as 'childish' - and apologize if it did - but we are routinely called to inspect systems installed by other providers which weren't installed properly and are causing premature breakdowns and compromising system longevity. We don't engage in high-pressure sales tactics but do ensure that each of our homeowners has as much knowledge about the investment in a brand new home comfort system as possible. It is a long-term investment for our homeowners and we want to respect their choice by providing whatever information is needed to help make an informed decision.