Business ProfileforGuardian Protection

See PARTIAL letter (due to limitation of this format) that I sent to the CEO who did NOT respond to me.Dear *** *********:I have been a customer of ******************** for over 20 years and have recommended you to others many times.I am writing this letter to document my ongoing problems with my new Guardian Protection security system. I purchased my new system in April of this year with installation on 4.11.24. We spent $874.00 to upgrade our system to a wireless system along with an increase in our monthly monitoring ****** July, the second keypad in the master bedroom continued to malfunction. I called and the gentleman that I spoke to was very understanding. I asked since the system was new, would Guardian come out and service the system without a charge. The gentlemen told me that Guardian would probably do so, but he needed to check with his supervisor. After being on hold for a while, he came back on the line and told me that I would have to pay for the new keypad and a service call. I felt that was inappropriate given that my system was brand new. I refused the service appointment and hung up.On July 26, I called Guardian back to cancel my agreement and was connected to ***** in Loyalty who agreed that my circumstances deserved better service. On July 30, a different technician showed up (who was very professional) and worked on my new system and I was not charged. This past weekend (September *****, 2024) ...we were awakened with text messages that continued all day Saturday through Sunday. We received multiple text messages that included: Kitchen glass break is offline, family room glass break is offline, bottom translator is offline, laundry room glass break is offline, master bedroom glass break is offline. Each of these messages were received multiple times all hours of the day and night. Meanwhile, the second keypad in the master bedroom STILL does not work.