ComplaintsforWashington Auto Mall

• Initial Complaint

  08/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My wife and I purchased a used 2021 Hyundai Santa Fe on 12 Jun 24 from this dealership. We live in South ******** and couldn't find a vehicle we wanted but we found one at this dealership. We used their service to transfer our South ******** registration from the vehicle we traded in to this newer vehicle we purchased. They assured us that they have transferred numerous out of state registration and provided a 60 temporary PA. The first week in August 24, I contacted the dealership because we didn't received the ** title and registration yet. I left at least 2 messages on voicemail and there was no response. I then contacted the general manager (*****) with my situation. He stated the someone would get back to me. By that time the PA temporary registration had expired. The ** got back to me and stated that there was a problem with the paperwork and they were working on an extension of the PA registration. The PA registration expired on 10 August 24. The ** sent me a text on 13 August 24 stated: no extension was approved and the paperwork should be in **DMV hands. On 20 August 24, I contacted the ***** and they stated that they have no paperwork on the vehicle we purchased. I again contacted the ** and this time he told me that the paperwork was sent back from the company they use to transfer out of state registration and titles and the title number was transposed so they had to fix it and return it back to the company that does their registrations and titles. I asked what am I suppose to due with a vehicle that doesn't have a current registration and he didn't have an remedy. I am asking the BBB contact this dealership to find out if the ** is telling me the true on what happened to the transfer paperwork for the ** registration and remedy this situation with an extension of the PA temporary registration or the ** registration. We paid this dealership all the fees for processing the paperwork and we are getting no satisfaction with a dealership for the registration.

• Initial Complaint

  08/11/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  We visited this dealership on 4/21/2022 to look at a Honda Ridgeline. After discussion with Ken K*** ( salesperson) we, returned on 4/23/2022 to place money down on car that was on order to secure the presale of this incoming vehicle. At that time, we were told that a sales agreement could not be done, because the car was not built yet, and they did not have VIN. A statement from Washington Honda was reviewed, agreed to and signed by the salesperson. This statement shows the selling price of the vehicle as well as the financing terms available. We also submitted a credit application to secure the 1.9% financing. It was approved within 24 hours. We were told that with our deposit, and the approved credit application would be preserved regardless when the vehicle was received by the dealership for delivery. We were initially told the vehicle was expected to be delivered at the end of May. Due to shipping problems, the vehicle was not delivered to dealership until 7/10/2022. We made an appointment to pick the vehicle up on 7/13/2022. Upon pickup, we were informed that the invoice on the vehicle was increased by $570 and that the dealer would absorb that but we would lose the 1.9% financing. As an alternative, we were offered the option of paying the $570 and maintaining the 1.9%. This last minute change to the terms that I had agreed to had me at a disadvantage, since we had privately sold our trade in car, and needed to replace it. After further discussion with the F & I manager, we reluctantly signed the documents to take delivery, however, he stated he was going to call Honda Finance the next day to possibly get the 1.9% rate. A week went by and I was contacted by the dealership to remove a freeze I have on my credit, so they could run another credit report for this reduced rate. Another week went by, and I did not hear from them so I called Nick C*******, F & I manager, and he told me that he was still checking on this case and would get back to me

• Initial Complaint

  05/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I took my Honda Accord to the local dealership in Washington PA for servicing -- Washington Automall. After each servicing, the company is supposed to do a 21 Point Inspection to make sure that everything is ok with the vehicle. This was not done. They also advertise that they will do a car wash. They did not perform either service. I am simply asking that Washington Auto perform their 21 Point Inspection and provide a hand car wash --as promised. My vehicle was serviced on May 12, 2022. I contacted the dealership via an email to the service manager regarding the 21 Point Inspection and the car wash. He did not reply. I also contacted the national office and have not heard from them either. Thank you for your help.

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