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Find a Location

Signature HVAC has 1 locations, listed below.

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    Business ProfileforSignature HVAC

    Heating and Air Conditioning
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.28/5stars

    Average of 18 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/31/2013

    Years in Business: 16

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Heating Repair

    Heating Service

    Heating Replacement and Installation

    Air Conditioning Replacement and Installation,

    Air Conditioning Service, Repair and Maintenance.

    HVAC New Construction

    Indoor Air Quality

    Products & Services

    Service and Maintain all Makes and Models - excluding Oil Systems

    Business Details

    Location of This Business
    11 Wilson Ave, West Chester, PA 19382-4815
    BBB File Opened:
    7/17/2009
    Years in Business:
    16
    Business Started:
    8/1/2008
    Business Incorporated:
    8/15/2008
    Accredited Since:
    5/31/2013
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of PA016701 for this business, issued by Office of the Attorney General-PA. The expiration date of this license is 7/1/2025.

    These agencies may include:

    Office of the Attorney General-PA

    Strawberry Square, 14th Floor

    Harrisburg PA 17120

    (800) 441-2555

    https://www.attorneygeneral.gov/

    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 PM
    T:
    8:00 AM - 5:00 PM
    W:
    8:00 AM - 5:00 PM
    Th:
    8:00 AM - 5:00 PM
    F:
    8:00 AM - 5:00 PM
    Business Management
    • Mr. Robert J. Gress Jr., President
    Contact Information

    Principal

    • Mr. Robert J. Gress Jr., President

    Customer Contact

    • Mr. Robert J. Gress Jr., President
    Additional Contact Information

    Fax Numbers

    • (610) 441-7499
      Primary Fax

    Industry Tip

    BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    18 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Mike C

    1 star

    11/14/2023

    This is one of the worst HVAC companies that have ever experienced. I had them service my 1 1/2 year old Mitsubishi Mini Split unit. Upon arrival I informed them that there was a constant clicking noise in the fan. They serviced and said they cleaned it and if I continue to have problems call them back. It continued so I called back. They came back said it was normal that it clicks continuously because of the coils and compressor, they said that I need to run it at a higher fan speed instead of the silent mode, they also said if they need to come back they will charge. I asked why, the unit is still under warranty. The noise continued so I called again, they came out again and the and told me the same thing. The worker also told me that his manager told him that he should have never come out to the house again. After he left and told me that they would have the manager call me after my request. He never called back so I gave it a couple of days then called again, still no call back. I then called the Mitsubishi support line, told them the issue I was having, they told me that it’s not right and that the unit should not be making that noise, the also asked why didn’t call them to troubleshoot the unit, I said I have no idea. Still no call back, I had nowhere to go at this point. I decided to call my general contractor who has done several renovations to my house to see if he could help. He called Signature and within a week I received a call saying that they ordered a new blower fan and motor to install. I said yes, and had them come out. The worker had all kinds of problems getting the unit apart, he changed the parts then had all kinds of problems getting the unit back together. 20 minutes after he left the unit starts humming, I called him back he arrived said he can’t do anything and that will suggest we get a new inside unit. And now the fan doesn’t increase in speed or even heat or cool properly. They have no clue on how to fix a mini split.

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