We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          KIA of West Chester has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • KIA of West Chester

              326 Westtown Rd West Chester, PA 19382-4946

            • KIA of West Chester

              2535 E Lincoln Hwy Coatesville, PA 19320-2422

            Business ProfileKIA of West Chester

            New Car Dealers
            Multi Location Business

            Contact Information

            326 Westtown Rd

            West Chester, PA 19382-4946

            Get Directions
            Visit Website
            (610) 429-3500

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            12 complaints closed in last 3 years

            6 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            KIA of West Chester has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • KIA of West Chester

                326 Westtown Rd West Chester, PA 19382-4946

              • KIA of West Chester

                2535 E Lincoln Hwy Coatesville, PA 19320-2422

              Location of This Business
              326 Westtown Rd, West Chester, PA 19382-4946
              BBB File Opened:
              10/11/2004
              Years in Business:
              21
              Business Started:
              9/1/2003
              Business Incorporated:
              3/24/2004
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of VD026753 for this business, issued by Bureau of Professional & Occupational Affairs (BPOA)-PA

              These agencies may include:

              Bureau of Professional & Occupational Affairs (BPOA)-PA

              P.O. Box 2649

              Harrisburg PA 17105-2649

              (717) 783-1697

              Fax: (717) 7870250

              https://www.licensepa.state.pa.us/

              BBB records show a license number of VD028957 for this business, issued by Bureau of Professional & Occupational Affairs (BPOA)-PA

              These agencies may include:

              Bureau of Professional & Occupational Affairs (BPOA)-PA

              P.O. Box 2649

              Harrisburg PA 17105-2649

              (717) 783-1697

              Fax: (717) 7870250

              https://www.licensepa.state.pa.us/

              BBB records show a license number of MV194208 for this business, issued by Bureau of Professional & Occupational Affairs (BPOA)-PA

              These agencies may include:

              Bureau of Professional & Occupational Affairs (BPOA)-PA

              P.O. Box 2649

              Harrisburg PA 17105-2649

              (717) 783-1697

              Fax: (717) 7870250

              https://www.licensepa.state.pa.us/

              BBB records show a license number of MV207458 for this business, issued by Bureau of Professional & Occupational Affairs (BPOA)-PA

              These agencies may include:

              Bureau of Professional & Occupational Affairs (BPOA)-PA

              P.O. Box 2649

              Harrisburg PA 17105-2649

              (717) 783-1697

              Fax: (717) 7870250

              https://www.licensepa.state.pa.us/

              Type of Entity:
              Corporation
              Alternate Business Name
              • JAS Automotive LLC
              • DJA Automotive, LLC
              Business Management
              • Mr. James A. Sipala, President
              • Mr. Joseph Spadaro, General Manager
              • Mr. Jacob Sipala, General Manager
              Contact Information

              Principal

              • Mr. James A. Sipala, President
              • Mr. Joseph Spadaro, General Manager

              Customer Contact

              • Mr. James A. Sipala, President
              Additional Contact Information

              Fax Numbers

              • (610) 380-1595
                Primary Fax

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              12 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/22/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              My son and I purchased a 2018 ****** ********** with 55,000 miles in September 2022 from Kia West Chester (*** ******). A week after our purchase the car began experiencing engine issues. This car was purchased for $27k and $11.5K was out down. We took the car back to the dealership and they advised that they were changing the oil because that was the problem. 2 weeks later the engine light came on again, and we took the car back to Kia; they advised that they found nothing wrong. We decided to get a second opinion and took the car to *** **** and they said the engine was so dirty that we should take the car back to Kia. *** **** charged $800 for an engine clean out and then said we should have Kia reimburse us. Back to Kia we go again, no resolution. After taking the car to several mechanics in between (and spending over 1k) each of which said the engine was dirty take it back to the dealership. We then called the dealership and were told nothing could be done. Finally, my daughter wrote a bad google review that got the attention of the dealership and they told us to bring the vehicle in. We took the vehicle in on 2/20 and the dealer told us that the warranty would cover a new engine. The warranty company contacted me in early March to advise that the car was full of engine sludge and there was evidence that it has been there for months so they were not covering the engine. The dealership still calls and tells us the warranty company will cover the engine, even though we had the full report and pictures along with an explanation of noncoverage. They assigned us a dealership manager named ***** who will not take or return our calls. Finally yesterday, I spoke with Aron the service manager who said he would have ***** call us back, and still no response. We were told that this was a standup dealership with integrity but Im now finding that it's not. I'm 79 years old and it's difficult for me to run back and forth to West Chester without the assistance of my children.
              Read More
              Read 11 More Complaints

              Customer Reviews

              1 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Debbie R

              09/24/2024

              I bought a *** **** EV in June, 2023, from Kia of West Chester. The salesman, ******, was very nice to deal with. However, I will never buy another *** because:In August I noticed that the driver side door handles were not completely painted- the paint did not cover completely to where the handles meet the door. I sent a photo to ****** and did not get a response, then stopped in and showed both ****** and a supervisor the issue. They said they had to contact *** to find out if it was covered by the warranty. I was later informed it was not. I then called *** of America who explained that I needed a work order as step 1. I went back to the dealership, spoke to the service manager and he looked at it, said it was covered by warranty, and created a service order. At that time I was told they would repaint the existing door handles and it was best to wait until spring so the paint would dry faster. When I followed up I learned they were going to order new door handles which then would need to be painted. After this was complete I scheduled a "while I wait appointment" to get them installed. When I showed up for the appointment they said it was not marked while I wait. I waited 2 hours while they took care of other customers who arrived. When it was finally done there was a part that had not been corrected (even though the paperwork said the job was complete). I had them look at it and they said that part had not been ordered. I was beyond fed up at this point, having spent a year trying to get a small issue corrected, so I called *** of America again. They contacted the dealership and relayed back to me that I would have to bring the car in to show them (at least 2 people had looked at it when I was there). This was clearly harassment. I learned that the dealerships are independently owned so *** has no leverage with them so I'm stuck with this dealership if I have an issue. When shopping for the car I also had a very bad experience with Abington ***.

              Local BBB

              BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.