Customer ReviewsforWright Automotive Group

I can't believe they let me drive this car off the lot. I've had it about 3 months and when I bought it there were only around 50k miles on it. However, there are already a plethora of repairs that need to be done. There was a leak in the engine and a major part will need to be replaced. There was also a broken gas cap, the battery had to be replaced, and the oil had to be changed. I have put down almost 2k in repairs already and the engine light has since come on AGAIN, a week after I took it into the mechanic. I understand one assumes a certain amount of risk when buying a used car (this is a 2015 ***** but cars are supposed to undergo inspection while they are on dealership lots. I find it hard to believe that there wasn't prior knowledge of at least a few of these repairs before they sold it to me. Very frustrating, would not recommend this business at all. The car is a total lemon.

After speaking to my team. We are unaware of the issues this customer has experienced. We performed the used car inspection on and performed all necessary repairs. At no time to our knowledge has this customer contacted us regarding any issues with the vehicle.

They are a bunch of crooks! Took my truck to the dealership to get my AC leak fixed. They ran the dye through it to find the leak. They told me it was going to be $1200 to replace the condensor (thats where they found "the leak") ordered a condensor and took it to ****** Automotive in Baden. **** replaced the condensor. There were no signs of a leak in my old condensor. Pressure tested the system, and its still leaking badly. Turns out my issue is a simple bad ******** valve. A $10 part and takes less than a minute to replace. ?? All i can say is SUPPORT YOUR LOCAL AUTO SHOP!UPDATE: I went to see the manager today and as expected he refused to do anything or work with me in any way. He refused to look at my old condensor to see there were no leaks, and would not even refund the money they charged me for the diagnostic. The bottom line is he knew there was nothing wrong with it.

On 6/8/23 Customer came in with vehicle which had no refrigerant, at that time we added dye tracer and refrigerant. No leak was detected at that time, to make sure our diagnosis was accurate we asked the customer to drive the vehicle and return to check for leaks after the dye circulated the system. On 6/15/23 customer returned and we detected a leak with a black light at the a/c condenser. We quoted the customer the price to complete the repairs and the customer elected not to repair the vehicle. On 6/30/23 customer came in and presented me with receipts saying an outside company replaced the a/c condenser, after the condenser was replaced at the outside repair facility they told the customer the a/c condenser was not at fault.Note: I then asked the customer if the a/c condenser was not at fault why did they replace it? I also told the customer if he would have returned to my facility I would have gladly rechecked my diagnosis, I also told the customer when the outside facility connected to the a/c system the outside facility could have damaged the ******** valve. When the customer asked me to look at the old part I told him it is impossible to determine a leak at this time if the part is not in the vehicle, also anyone could have easily cleaned off the dye at the leaking spot to make it appear there was no leak was present. Thank you *********************** Service director