Business ProfileforWright Automotive Group

Took my car to Wright Nissan for state/emission inspections beginning of July. I was told I needed rear brakes, which I approved. They made some type of adjustment to front caliper also. I noticed after I left there that my car had a major rattle in the front passenger side when driving on uneven roads. Took car back week later and they told me I needed front rotors, so I had that work done. Well not only did I still have the rattling sound but I had squealing brakes when in reverse. Said that my brakes were fine. Went back the next week and told them about that and was told I needed some type of stabilizer parts. I had that work done. Left there and my problems still remained. Took it back again and was told again that there was nothing wrong with the brakes and that I should change the shocks and struts. More money to spend. I told them I was not going to have that done at the time. A friend recommended a regular automotive garage. I made an appointment and took my vehicle there. I told them about the brakes and rattling sound like something was going to fall off the front passenger side. I also told them I was told to change the shocks/struts. The manager there said they would check over the car. He called me and told me the brake job was shoddy and asked who did them. I told him the dealership. The brakes were not lubricated and shims were missing. He repaired the brakes and also solved the rattling issue without needing shocks/struts. I sent a letter to the manager of Wright Nissan in Wexford on September 30. I was requesting they reimburse me $110 for the repair work on the front brakes, which Wright said were fine each time I went there. As of today, I have not heard back from them. I provided copies of all necessary invoices from Wright and the other garage that I went to.