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            Business ProfileImpact Disaster Services

            Fire and Water Damage Restoration

            Contact Information

            3495 Industrial Hwy

            York, PA 17402-9051

            Get Directions
            Visit Website
            (717) 885-2290

            Customer Reviews

            5/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 11

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            IDS Disaster Restoration Services can IMPACT your life by providing 24/7 emergency services, and repairing your home or business in a timely manner. For customers, IDS helps to negotiate your claim with your insurance carrier, so that repairs can start immediately. IDS offers you choices to put your home back the way you would like, including any possible changes or upgrades that you might consider.

            For insurance adjusters, we write fair and honest estimates using current Xactimate pricing that are submitted in a correct and timely manner. IDS will document the loss with photos, securing and protecting areas of damage for possible subrogation. Our goal is to initially preserve, protect, and restore, if possible, but also understand sometimes that removal and replacement could be a better option. We will communicate all findings and leave any decisions to you, the adjuster, regarding coverage.

            Business Details

            Location of This Business
            3495 Industrial Hwy, York, PA 17402-9051
            BBB File Opened:
            1/30/2014
            Years in Business:
            11
            Business Started:
            1/17/2013
            Business Incorporated:
            1/17/2013
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of PA 097636 for this business, issued by Pennsylvania Attorney General-Harrisburg

            These agencies may include:

            Pennsylvania Attorney General-Harrisburg

            Strawberry Square 14th Floor

            Harrisburg PA 17120

            (717) 787-9707

            Fax: (717) 7871190

            https://www.attorneygeneral.gov/

            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Michael Rose, Owner
            Contact Information

            Principal

            • Mr. Michael Rose, Owner

            Customer Contact

            • Mr. Michael Rose, Owner
            Additional Contact Information

            Fax Numbers

            • (717) 885-2291
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Preparing for and recovering from flooding

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/11/2023

            Complaint Type:
            Product Issues
            Status:
            Resolved
            Dear ******,At our appointment on 30 June 2023 we executed a contract for repairs to our home. At that time, I paid you a cheque for $2833.33. You also said that you were going on vacation for the fourth of July. This would be of little consequence since the proposed start date is the 26 July 2023. However, having not heard from you afterwards, I called you on the 13 July 2023 in order to have some discussions and you said that you were going on another vacation. I did not get the impression that the second vacation would in any way affect the start or finish dates of the repairs. I have made discomforting preparations at home in expectation of the imminent repairs, but I have not heard from you since. Now the proposed date of completion (August 4th) has come and gone, and I have not heard from you, nor have you returned the cheque. This sort of professionalism falls woefully short of the sort that I would expect, both for the type of expertise I anticipate on the job, and also regarding the way a client should be treated. Please update me urgently as to what is happening as the reason for me being in the dark regarding this matter. Thanks! *************************
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            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Jennifer J

            09/24/2022

            Impact Disaster Services Definitely the exception to the rules during an emergency or exigency circumstances! Severe weather impacted our family and caused catastrophic damage, IDS, was at our location and begun debris removal activities immediately to restore access, power restoration, and address health and safety concerns we had. Thank you again IDS!

            Impact Disaster Services Response

            09/26/2022

            Thank you again for the opportunity!

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