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          A.T. Cross Company, LLC has 1 locations, listed below.

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            Business ProfileA.T. Cross Company, LLC

            Pen Manufacturers

            Additional business information

            See all additional business information

            Contact Information

            295 Promenade St

            North Providence, RI 02908-5720

            Get Directions
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            Email this Business
            (800) 282-7677

            Customer Reviews

            1/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            38 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 179

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            A.T. Cross Company, LLC provides quality writing instruments, including ball-point pens, mechanical pencils, Selectip rolling ball/porous-point pens,  gel ink pens, multi-function pens (including stylus options for PDAs), and fountain pens. Also business accessories such as planners, desk sets, wallets, passport holders, etc.

            Products & Services

            Pens, Mechanical Pencils, Leather planners, Wallets, Passport holders, Desk sets, Readers

            Business Details

            Location of This Business
            295 Promenade St, North Providence, RI 02908-5720
            Email this Business
            BBB File Opened:
            4/2/2008
            Years in Business:
            179
            Business Started:
            1/1/1846
            Business Incorporated:
            11/20/2017
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            900
            Alternate Business Name
            • Cross Branded Products
            Business Management
            • Mr. Michael Foley, President
            • Ms. Jennifer LaCasse, Director of Marketing
            • Emily Short, Manager
            Contact Information

            Customer Contact

            • Emily Short, Manager
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            38 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/01/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I was given a Cross ************ set upon my retirement.Their Claim is that Cross ************ Sets are a "Writing Instruments are backed by a Lifetime Mechanical Warranty".In July I contacted them for warranty service I was told that they were not accepting Warranty Claims until their backlog was cleared and that I should contact them in a couple of months.I have been periodically checking their Web page for the required form. Their web page still states that they are not currently accepting Warranty Claims due to backlogs.A phone call to their office for **************** has a recorded message that states that they "No longer offer" warranty "Services or Parts" for their products.Their Sales and Advertising still claim "Lifetime Mechanical Warranty". They provide no other information and No human ever answers their **************** Line.If they still actually offer "Life Time Mechanical Warranty" there is no information of where or how to obtain it.They are Fraudulently promoting their "Nonexistant Product Warranty".
            Read More
            Read 37 More Complaints

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Cory P

            06/20/2024

            I submitted 2 vintage pen/pencil set (one gold one silver) 3 months ago for repair. I have received zero understanding or confirmation, all numbers and emails I contacted have been ignored. I paid the fees for handling and shipping... Feels like I threw these pens and my money away. I could not be more disappointed.

            A.T. Cross Company, LLC Response

            06/25/2024

            Hello,

            Can you please share with me your claim # so that I may look this up for you?

            Please also share your email address so that I may better assist you.

            We have a backlog of warranty claims we are working throguh. We have recently paused all new claims so that we can work through this backlog first.

            Your email address will allow me to search our emails to see what we received from you in inquiries of your claim. I am concerned about that and want to understand if it is a system issue or not. 

            Thank you. 

             

            Read 4 More Customer Reviews

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            Better Business Bureau in Eastern MA, ME, RI & VT

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