ComplaintsforCitizens Financial Group, Inc.

• Initial Complaint

  11/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On April 18th I deposited $10,000.00 dollars into my savings account with the agreement that after 5 months I would receive a $500 dollar bonus. This bonus would be paid out by the end of October which did not happen. I have had 3 conversations with the bank (***** @ ************ and corporate office in **********, ************) they stated that I have qualified for the bonus but have a system problem in making a payment. I have no date from them when this will be corrected. I have attached the flyer that promoted this offer.

  

  Business response

  11/15/2024

  A detailed response has been communicated to Mr. ***** on November 15,, 2024 by telephone. 
  
  Sincerely,
  Office of the Customer
  **********************  

  Customer response

  11/15/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* *****

• Initial Complaint

  11/02/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I filed a dispute on a credit card charge from june. Initially it was ruled in my favor and I was credited for the charge. However, I just received a letter from citizens that they have reversed that decision based on documentation received from the merchant-*************. I insist that a supervisor revoew this issue thoroughly since it is clear from citizens letter that no one evr took the time to even read my complaint! Citizens decision did not address my complaint for the charge at all. Additionally, I sensed this issue with citizens a few months ago and spoke to a supervisor at your dispute **** to clarify my complaint and he assured me that this complaint was now clear to him and that it would be updated. Please listen to recordings. There are several recordings/phone calls with supervisors at citizens concerning this matter but there is only one call in which I received a direct call from the disputes **** and spoke directly to that ****. Therefore it should be easy for you to locate that conversation. My credit card number is *********************************** email to ********************************* on 8/14/24 clearly addresses the aforementioned issue-that your **** didn't read/understand my complaint. I am attaching all my email correspondence with citizens

  

  Business response

  11/12/2024

  A detailed response has been communicated to Mr. ********* on November 12, 2024 by telephone. 
  
  Sincerely,
  Office of the Customer
  **********************  

  Customer response

  11/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Thank you very much for your help!
  
  Regards,
  
  ******** *********

• Initial Complaint

  10/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In August of 2024, I was forced without penalty to close my Vivint account due to moving to a non serviceable area. Vivint closed my account, however, ****************** pay continued to charge my account for my Vivint equipment, which I returned. I provided the tracking number for the returned equipment to a citizens pay representative, who told me the issue would be resolved within 14 business days. I was refunded the money they charged me for the month of August and September, however, they once again charged me for the month of October. I continue to try to get into contact with a supervisor, who will not answer his phone nor return my calls. I would like this credit line to close my account and refund my money for the equipment I already returned.

  

  Business response

  11/04/2024

  Please see attached a copy of our response letter being provided for your files.
  
  Sincerely,
  Office of the Customer
  **********************

• Initial Complaint

  10/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Section FCRA 611(a)(6)(B)(iii) and (7) of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information. Fair Credit Reporting Act, 15 U.S.C. 1681s-2 Section 623(a)(8)(D) Section 603(p), must notify consumers in writing if they may furnish or have furnished negative information to a CRA. Section 623(a)(7). According to 15 U.S.C 1681s-2(a)(1)(A) and (B)to report inaccurate informationPlease DELETE this information from my credit report, pursuant to section 611 of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information.According to 15 USC 168i(15) the credit bureaus have to modify or Delete fraud Account that are not reporting accurately. According to 15 USC 1681b(1) the credit bureaus dont have no written permission. According to 15 *** 1681 have the right to privacy According to 15 *** 168s- 2 A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate . (B) Reporting information after notice and confirmation of errors According to 15 *** 1681 I have the right to privacy According to 15 *** 1681s-2 A person shall not furnish any information relating to a consumer to any any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. (B) Reporting Information after notice and confirmation of errors A person shall not furnish information relating to a consumer to any consumer reporting agency (i) The person has been notified by the consumer, at the address specified by the person for such Notices, that specifies information inaccurate, and (ii) the information is, in, fact, inaccurate. CITIZENS PAY LINE OF CREDIT Amount:$12499 Date:11/17/2023 Acct#****************

  

  Business response

  11/05/2024

  Please see attached a copy of our response letter being provided for your files.
  
  Sincerely,
  Office of the Customer
  **********************

• Initial Complaint

  10/23/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am writing to express my frustration with the way Citizens Bank handled my recent account opening and the subsequent issues that occurred.I received a promotional offer to open a checking and savings account, which I followed precisely. I funded the accounts with my debit card, and after receiving an email confirmation that my accounts were open and ready for use, I updated my direct deposit information with my employer. I was also able to set up online banking, and everything appeared normal.Two days later, I was unable to log into my accounts without any explanation. After contacting customer service, I was informed that my accounts had been terminated because the initial deposit didnt go through. However, I received no communication or alert indicating there was an issue with the deposit or the accounts.Customer service then instructed me to visit a branch to resolve the matter. After spending an hour there, I was told my accounts could not be reopened. I was offered the option to open new accounts, but I would no longer be eligible for the promotional offer since I was now considered a customer.This feels unfair and misleading. I opened the accounts in good faith, following the promotions instructions, but my accounts were closed without any notification. The lack of communication could have affected my payroll, which was already set to deposit into these accounts.I request that Citizens Bank honors the original promotional offer and resolves the communication issues that led to this frustrating situation. I would appreciate a timely resolution.Thank you for your attention to this matter.

  

  Business response

  11/05/2024

  A detailed response has been communicated to Mr. **** on November 1, 2024 by telephone. 
  
  Sincerely,
  Office of the Customer
  **********************  

• Initial Complaint

  10/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Citi (Citibank) had a "December Premium" a gold pendant. "To earn the December Premium, eligible customers must enroll and deposit the Qualifying Deposit Balance between December 1, 2023 and December 31, 2023."To get the Promotional interest rate, I opened a 7-month CD on December 30, 2023. A different gold pendant was offered dependent on the amount that was deposited. This "Offer Period"was December 1, 2023 to March 30, 2024.I was contacted on October 1, 2024 to come pick up my Premium.When I went there a few days later, I was given only 1 Premium and was told that because I opened my account on January 2, 2024, I was NOT eligible for the December Premium. I was told that my account was not opened until the next business day, January 2 (January 1 being New Year's Day). Based on this claim by the manager, all accounts opened Dec 31 would also be ineligible, and since Dec 29 is a Friday, all accounts opened Dec 29, 30, and 31 would be ineligible as the next business day is January 2, 2024.I pointed out to her that the "Offer Period" specifically states "December 1, 2023 to December 31, 2023" and NOT "December 1, 2023 to December 28, 2023".She said that they will "open an investigation" and it has been almost 3 weeks and still no word. I have gone to the bank to inquire as to the status and the bank **** still say that they are investigating.

  

  Business response

  10/22/2024

  This person is not a customer of Citizen Bank.  In addition, based on the Complaint and Enclosure it appears to be regarding Citi (Citibank) and not Citizens Bank.  

  Sincerely,
  Office of the Customer
  **********************

  Customer response

  10/22/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  Somehow the business search came up with the incorrect business listing and the complaint was filed against the incorrect business. I have since re-filed against the correct business entity.

  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  **** ******

• Initial Complaint

  10/20/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I filed a dispute for a transaction I made on April 4, 2024 for $5250 using my Citizens credit card. I never received the service. The business told me they would refund me. I kept waiting and waiting for it, finally realizing they were just stalling me. I have not been able to reach the business in months. I need Citizens to reopen my claim. They sent me a letter on October 8, 2024 stating my claim had been closed. This is unfair. My bank is supposed to be on my side and help me!

  

  Business response

  11/01/2024

  A detailed response has been communicated to Ms. ***** on October 30, 2024 by telephone. 
  
  Sincerely,
  Office of the Customer
  **********************  

• Initial Complaint

  10/20/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  hi, I've been a customer with ************ for 7 years. Never had any issues with making on time payments with this bank. However, recently ************ decided too decrease my credit limit from 3,000$ too 300$. Because of a past due amount of 7.03$.... YEP u read correctly a grand total of 7.03$! in which I've settled the balance. what I don't understand is why would citizens bank make such a drastic credit limit decrease? I mean 3000$ too 300$ available credit limit is very harsh. especially for a customer who has no history of constant past dues or late payments. Again I've been with citizens bank for 7 years exceptional payment history. it's ridiculous that my credit limit was drastically decreased from 3000$ too 300$ overnight for 7.03$ seems very off....yikes.

  

  Business response

  10/25/2024

  Please see attached a copy of our response letter being provided for your files.
  
  Sincerely,
  Office of the Customer
  **********************

• Initial Complaint

  10/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am filing this complaint against Citizens Bank NA due to their ongoing and unlawful handling of my account, which has persisted despite my numerous attempts to resolve the matter. Over the past several months, I have contacted Citizens Banks Office of the Chairman, and I have uncovered significant misconduct regarding my account.Most notably, I have a recording confirming that Citizens Banks Chief Financial Officer held an unlawful power of attorney over my account until I was able to have it removed. This is an egregious abuse of authority and a violation of my rights as a consumer. The bank has not only failed to remove the charged-off account from my credit report but has also engaged in unethical practices that further demonstrate their disregard for federal regulations.The account in question has been charged off with $1,956 written off and $1,956 still being reported as past due. Citizens Bank has failed to provide me with the legally required Form 1099-C, as mandated by 26 CFR 6050P for forgiven or canceled debt. Despite my efforts to resolve this, they continue to report the account inaccurately, which is a clear violation of both the Fair Credit Reporting Act (FCRA) and *** regulations.Furthermore, Citizens Bank has shared my personal data without my consent, violating privacy laws under the *********************** They have also made continued attempts to collect on a debt that was unlawfully managed under an unauthorized power of *********** primary goal is to have this account completely removed from all consumer reporting agencies, as its continued presence is both illegal and damaging. I request that the Better Business Bureau investigate Citizens Banks conduct and ensure they are held accountable for their violations of consumer rights and federal law.

  

  Business response

  11/01/2024

  Please see attached a copy of our response letter being provided for your files.
  
  Sincerely,
  Office of the Customer
  **********************

• Initial Complaint

  10/17/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  They want give me my 4000 00 back and I lost ******* cuz of them holding my money I need my money back

  

  Business response

  10/31/2024

  A detailed response has been communicated to Ms. ******** on October 29, 2024 by telephone. 
  
  Sincerely,
  Office of the Customer
  **********************  

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