Business ProfileforWest Shore Collision

West Shore towed my car from my house the next morning after my car was T-Boned coming home from work. ***** acted as if he cared and did admit that he tends to jump the gun. He let my car sit in his lot for 30 days without ever following up with us. It wasn't until we called for an update that he mentioned that there had not been an adjuster out to assess the damage. If ***** communicated this I would have been on top of the other parties insurance company. He over and over again stated he had already ordered all the parts so that I wouldn't have to wait any longer as what Progressive did was illegal. I am not sure how you can order parts for an insurance claim when you have no idea what will be covered. Lie #1. The last 3 weeks he has repeatedly given a date of when the car will be ready and every time we get there he pushes it out another week. Lie # 2, 3 & 4. Also, he has been paid by *********** as of August 29th, which I confirmed with the adjuster. It is not fair that he continues to provide faulty information and I have no way of knowing what he is actually doing. I suffer from severe anxiety and he has made the process debilitating for me. Seems what he is doing should be illegal. He was very eager to make sure that the insurance monies are made payable directly to him. They make you sign off on it right from the beginning. I will never bring any vehicles to him in the ********** will never recommend his company to anyone. This is truly disappointing. I feel as though he is holding my vehicle hostage because I at a point of no patience. Had to pick a star - Wish you could pick negative stars!