Business ProfileforNever Dark Carolinas

We scheduled a free estimate a week out via phone call. Both ladies I spoke to were lovely. They never mentioned any pre-qualification etc. The late afternoon, the day before the appointment, we received an evasive phone call from the salesperson asking for our qualifications. Honestly we were beside ourselves. Extremely insulting. Knowing this would not be a good relationship. We told him not to even bother. We then tried calling the office, that I had spoken to the ladies. There was a long message about needing service and call volume, I left a message. I then tried again the next day, same message. Thought to myself, we made the right decision not work with this company because if we ended up becoming a customer and we had a problem with the unit etc. we would not even be able to get help. I guess we should be thankful that we found the salesperson to be rude and someone we would not want to deal with

Dear Cheryl ***  Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations. We always strive to ensure that every interaction is respectful and helpful, even during challenging times. Your appointment fell during a time when our area was experiencing an unprecedented natural disaster. Our team remained committed to serving our existing customers, many of whom were facing emergency situations, while also welcoming new inquiries like yours. During this time, we followed ********* process to ensure that every homeowner’s needs were met effectively, including a pre-qualification call to confirm appointments and discuss expectations. This process is intended to ensure that we are a good fit for our customers and to help them make informed decisions. We understand that the pre-qualification call may have felt unexpected, and we apologize if this caused any frustration. Our intention was never to inconvenience you but rather to provide clarity and set expectations for both sides. We also appreciate your feedback about the difficulty in reaching us during this time. We did our best to stay accessible despite the challenges, including limited internet and phone access. Our phone message aimed to help us prioritize emergency calls, so we could be there for our customers who were in critical need. We wish you the best in finding a provider that can meet your needs, and we’re always here if you have any further questions or concerns. Our goal is to learn from every experience and continuously improve our service, especially during difficult situations. Thank you again, and we hope you and your loved ones are safe and well. Sincerely, The Never Dark Carolinas Team