Business ProfileforGreat Southern Homes

I closed on this newly built townhouse on **** ******** ** Duncan, Sc on 9/20/2024. I was told that the house was in brand new condition, including deep cleaned prior to moving in after 9/20/24. As there had been construction done under the flooring to repair a crack in the concrete foundation. No effort was made to contain the deep sanding dust. All the windows were closed. This caused the thick, heavy sediment to cover the entire room also, contaminating the air. This large inclusive room includes kitchen, living room, dining room, and hallway. On top of all this, the negligent workers failed to turn off the heating /cooling system which caused the enormous amount of concrete dust to be sucked up into the vent duct system affecting the entire house. Unbeknownst to the cleaning crew the vents were not checked before the house was cleaned. When I began the moving process I began to notice powder on the window sills, countertops and floors. I cleaned these areas several times, but the dust would continue to return. I called the point of contact Mark to come over and assess the situation. He changed the filters and they were completely clogged with dust. He passed it off like it was nothing. He saw that I was upset and offered to send in a cleaning crew in 2 to 3 days. After the vents were cleaned I asked Mark about the cleaning crew and he denied it. Then he referred me to Cindy at the warranty department. She denied it also and refused to send a cleaning crew. In the 21 days since the closing I have lost my bed, mattresses, futon, sofa and matching chair, bedding, and rugs due to the permeation of the concrete dust. Anything salvageable had to be moved out, cleaned, and stored. I am unable to this day to stay in my home due to the negligence of the builder/workers. I had to find other accommodations. I am asking for full compensation for deep cleaning at $1000 as I am not responsible for any damages to the house or my property.