Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Dick Smith Motors has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Dick Smith Motors

      9940 Two Notch Rd Columbia, SC 29223-4381

      BBB Accredited Business
    • Dick Smith Motors

      5536 Sunset Blvd Lexington, SC 29072-9262

      BBB Accredited Business
    • Dick Smith Motors

      3670 Fernandina Rd STE B Columbia, SC 29210-5263

      BBB Accredited Business
    • Dick Smith Motors

      7201 Garners Ferry Rd Columbia, SC 29209-2108

      BBB Accredited Business

    Business ProfileforDick Smith Motors

    New Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    18 complaints closed in last 3 years

    4 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/15/1983

    Years in Business: 63

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company offers Infiniti, Ford, Chevrolet and Nissan brand vehicles. They also sell used vehicles.

    Business Details

    This is a multi-location business.

    Find a Location

    Dick Smith Motors has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Dick Smith Motors

        9940 Two Notch Rd Columbia, SC 29223-4381

        BBB Accredited Business
      • Dick Smith Motors

        5536 Sunset Blvd Lexington, SC 29072-9262

        BBB Accredited Business
      • Dick Smith Motors

        3670 Fernandina Rd STE B Columbia, SC 29210-5263

        BBB Accredited Business
      • Dick Smith Motors

        7201 Garners Ferry Rd Columbia, SC 29209-2108

        BBB Accredited Business
      Location of This Business
      9940 Two Notch Rd, Columbia, SC 29223-4381
      BBB File Opened:
      1/26/1961
      Years in Business:
      63
      Business Started:
      1/26/1961
      Business Incorporated:
      7/3/1985
      Accredited Since:
      10/15/1983
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Number of Employees:
      333
      Alternate Business Name
      • Dick Smith Automotive Group Inc.
      • Dick Smith Paint & Body
      • Dick Smith Nissan
      • Dick Smith Infiniti
      • Dick Smith Ford, Inc.
      Business Management
      • Mr. Joby Webster, Sales Manager
      • Mr. Charles Black, Sales Manager
      Contact Information

      Principal

      • Ms. Karen Rice, Assistant

      Customer Contact

      • Mr. Brian K Smith, President
      • Mr. David W Smith, Vice President
      • Mr. Tommy Dail, Controller
      • Mr. Bill Goodwin, COO
      • Ms. Karen Rice, Assistant
      • Mr. Lee Cook, Sales Manager
      • Mr. Joby Webster, Sales Manager
      • Mr. Eddie Maracich, Sales Manager
      • Mr. Charles Black, Sales Manager
      • Mr. Jud Smith, Operations Manager
      Additional Contact Information

      Fax Numbers

      • (803) 765-1675
        Primary Fax
      • (803) 957-3976
        Other Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      18 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      9 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Tonya S

      1 star

      07/16/2024

      Charged me when they had the warranty they should’ve checked first. But, instead they so called did a 204.00 diagnostics when I had bumper to bumper warranty and they had the paper in hand. They could have checked before even touching my car. And if the warranty did not cover the issue I brought my car in there for they could have told me and then if I wanted them to look at it afterwards then they could have looked at it. But instead they are instead did diagnostic first and come back and tells me I’m not covered for what I needed. Always selling pipe dreams. Buying cars and services from dealerships is a racket scam. Dick Smith needs to closed down for the way they treat people. Several people in there that day was complaining. And I have had several people who asks me about my visit there saying they had bad experiences with them also.

      Local BBB

      BBB Serving Central South Carolina & Charleston

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.