Business ProfileforCarolina International Trucks & Idealease

My 2007 International 4200 VT365 was improperly misdiagnosed, and Carolina International Trucks charged me over $14,044.51 for repairs...a few days later, my truck had to be towed back to their shop for the same issue, and they are attempting to charge me an additional $6,556. My attorney issued a dispute letter to them around 10/17/2022, and neither I nor my Attorney has received a response. Now my truck is accruing daily storage fees, and Carolina International Truck stated via an email that in order for them to order parts and perform service on my truck, a deposit of $3200 is required. I strongly believe that the shop should assume full responsibility for the misdiagnosis, especially since all their mechanics are "ASE-Certified" and factory-trained and will professionally diagnose and repair all makes and models of trucks and buses", according to the "Service" page of their website.

The page also states, "we also are armed with state-of-the-art tools and equipment at each of our 130 service bays across our six South Carolina facilities. That way we're well-equipped and well-prepared for routine truck maintenance, major engine work, and everything in between, and will keep your vehicle on the highway." The site also states "No matter what make or model truck you drive, we perform service work on virtually everything. If your vehicle has a diesel engine on it, we have the training, experience, and resources to get your vehicle repaired and get it back to business."