Business ProfileforRelentless Betrayal

This company violated my consumer protection laws by going against their policy and delaying my return label, which resulted in me missing my return window. This was done intentionally, I feel. This is the excuse I got when I ATTEMPTED to return the hat I purchased: "We are dreadfully sorry for the delay, we are currently working on fixing the shipping label issue with the Loop Returns team. We will email you your shipping label as soon as this issue is resolved, we ask you to hold tight just a little longer. We are hoping to have the issue fixed in a few days, your shipping label will be sent to the email address on file once the issue has been resolved." They never emailed me the shipping label!!!! This is against the law! Probably a bunch of young kids running this sh*t show.... do not fall for their scheme.

This customer made a purchase on September 24th, and submitted a return request on August 14th. Around that time we were having issues with our return system creating prepaid labels for our customers to use, and we clear advised this issue to the customer. On August 19th, we sent the return label to the customer's email on file, we notified the customer that we had done so directly to their email as well(and later provided screenshots as request of proof that it was sent, with the email and by the return system). This customer return window was extended due to the delay until September 12th. Our system sent a reminder on Sept 5th to the customer email stating the deadline was approaching. At no time between August 19th and Sept 12th, did the customer reach out stating they had not received the return label or that there was further issue with them not receiving it. Which if they had we would of help to provide their label within our policies return period. They proceeded to contact us weeks after on Sept 30th, knowing his label had expired and requested another. As to our policy we only allow returns for exchanges and refunds within 30 days of purchase, even with the label delay the customer return was well with in it's return period and an extension was given. We took all the steps to provide communication of the delay, resend the label and email that we had sent the label and there was more than enough time between August 19th when the label was sent and their deadline on Sept 12th to notify us that they hadn't received it. Even though their email on Sept 30th stated " seeing as how my return label is now expired." Then proceeding to claim they hadn't received it. We explained our polices but the customer continue to disrespectfully speak to us, making demands going against our policies. Proof had been provided that we had done our part and their was enough time for contact prior to their deadline to properly address the issues that was not taken. To resolve the issue and not continue on with the insults by this customer, we made an exception to our policy and took steps to create a return label outside of our return system and policy for the customer to send back a product they have had in their possession for two months, to receive their refund for the value of the item. We are now waiting for the customer to make their return of the product with the return label provided, upon the time of it's arrival a refund will be processed back onto the original form of payment.