Business ProfileforPlumbing In Pink, LLC

Wow. What a turn around. My toilet had come loose again so I called what I thought was a great company. Rusty came out and they charged me $750 to replace the flange. I realize prices have gone up since 2017 when I last used them but I had no idea they would triple in 6 short years. And I wondered why I had to have the flange replaced again in just 6 years. After Rusty left, I noticed my toilet was rocking back to forth now instead of side to side. I called and they sent out another technician. When he left, there were shims sticking out from the base, there was wax EVERYWHERE, even on my front door knobs, I called for a third time and this time they sent someone who seemed to know what he were doing. He fixed everything and made it look nice and neat, however, there is now a large gap between the toilet and the floor, where there wasn't before. Laurie was nice enough to give me a $200 refund. I told her that I think a $200 refund was no longer enough since I had to have 2 people come out to correct the original job. That's having to stay home and be available 2 extra days. It's amazing how I so quickly went from valued customer to a seemingly pain in their neck. I have called and emailed and no one has gotten back to me. I am so disappointed in this company. I will not be using them again and I don't recommend you do either. ******* * ****** **

Ms. ******, We have responded to each email and phone call from you. While we understand your frustration over getting the issue resolved, we did in fact resolve the problem and issue you a partial refund for your inconvenience.