Customer ReviewsforCampers Inn RV

While vacationing in ************ we had a hot water heater issue. We called them to come look at it. We were charged the $70 fee for them to come and had an appt for Thursday. We sat and waited ALL day (on our vacation) and finally called them at 5 pm. We were told our appt was changed to Saturday. Had we not called we would not have been there Saturday since they changed the day without notifying us. Saturday he is now one hour late and we call again. He will be there "soon". Finally we saw him entering campground and he drives by. Calls us and says he can't find us. The office gave him the wrong make of RV! He is there less than 10 mins and tells us he will "get us a quote" for the repair he felt it needed. Two weeks later, we are now home and we get a call that they will give us a quote and we owe the diagnostic fee. We told him what error code we had and he went with that. There was no diagnostics done. We said we shouldn't have to pay any additional fees and they insisted we did. So not to wreck our credit because of their incompetence we regretfully paid them. DO NOT USE THIS PLACE!! They are a disorganized, incompetent place of business who doesn't care about their customers at all.

Took my RV in for a generator problem after two attempts and a over priced $1100 bill they never fixed the problem

Went to pick up our new camper and found that a piece of trim that was in place when we purchased and took ownership of the ** was missing. Was told by 2 employees that the piece was removed by a ********** staff and put in another ** to please a disgruntle customer. Was also told that this was a common practice at Campers Inn Merrimack. Our concern was that it was done without anyone in Sales being told. No replacement part was ordered to replace it. this practice opens up a unlimited amount of questions. What else was taken, did the 200+ point inspection ever take place, who authorized a part to be removed from a ** that was NOT owned by Campers INN. Take a piece from an ** still owned by a company is their practice and OK. Take something from a ** owned, Registered, and insured by a private citizen is called THEFT. Told by a supervisor that highly unlikely this happened even when we were told the exact opposite by 2 employees who got the info from someone else in the company. We got and apology from a very embarrassed salesman but not a word from anybody in Management they could care less. Sale made money earned. I have loss all trust, and confidence in Campers Inn that they operate with any integrity. I will say that the sales person was honest and did his job and at least had the professionalism and integrity to be truthful. That goes for the Demo person also. My only regret is they didn't have the authority to hold accountable the staff responsible for entering ****** and stealing a part. The part stolen was small and led to a numerous amount of negative events that didn't need to happen. It shattered all the positive feeling we had upon purchasing a new **. Have not heard from ONE supervisor to confirm that this issue was addressed or attempt to reassure us that Campers Inn even Cares. If you deal with this place I would suggest becoming familiar with the Consumer Protection Act of **.

I left one star with this organization and I was hard pressed to do that. Please use extreme caution if you decide to purchase a RV from them. I have been pursuing this company and its owner since shortly after I purchased a RV back in July, of 2020. Their mentality is to step on the little guy and hope to ride out any prior agreements made. They will fault the buyer and side with management, even if you have all the documentation that proves an agreement was made. Their service department is a total joke and very unreliable. Have an attorney with you when you negotiate a purchase for an RV from start to finish. Make sure you fully understand the P.O.M. PDI, LP, Battery, Walk, Clean fee they charge, it is very deceptive. I am sure this company has an army of attorney's on retainer, so they will just ride it out.