Business ProfileforMiracle Movers

We are military and were living in a rental. We purchased a home about 12 minutes from our rental and not having family in town, we decided ronhire a moving company to move only our large items. I booked a time for someone from Miracle Movers to come and give us a quote. That day came and no one showed up. I called to see where they were and they did not have us listed for that day, I was given the wrong date. Once they did come out, they sent **************** to come and give us the quote. I showed him everything i wanted moved and i included the very large items we had in our garage. We were quoted for two trucks, 4 employees at $2438.50. I was told he always quoted on the high side and it would be less than that. The day of the move, they only used one truck. We were asked to initial the type of protection that we wished for them to use and we chose basic, which was free, The other option was full value protection which you will clearly see we did not choose. My husband initialed for basic. We decided to have them leave everything in the garage as our new home did not have a garage and we had another month and a half left for our rental agreement so we were going to leave those items there and move them ourselves once we purchased a shed. During the move, I was in the kitchen when one of the workers brought an item down from upstairs. As he was taking it outside, he hit the top of the entry frame going into the hall to take the item outside. It completed broke off a piece of the frame of the wall. We told them we wanted it fixed since it was a rental instead of knocking money off our bill. They told us they would have someone call us To come fix it. To this day, no one ever called and we no longer have possession of the home but were charged for it. The final bill was $2586.50, more than quoted. They charged us $448.56 for the full value protection, we didn't choose. They didn't adjust for the items left in the garage, nor did they remove the full protection charge.